Technical Support Representative (TSR) 2 Intl

Role overview

The Technical Support Representative supports staff and Church operations by delivering advanced helpdesk and field support across hardware, software, mobile devices, and related technology services. The position is aimed at keeping technology dependable so employees and leaders can carry out their work effectively.

This role acts as a main contact for end users, offers strong customer service, and contributes to technology initiatives and system enhancements across the organization.

Key responsibilities

• Deliver advanced assistance for computers, laptops, mobile devices, printers, audio-visual systems, and video conferencing tools.
• Identify and fix problems related to hardware, software, connectivity, and user applications.
• Set up, configure, maintain, and update devices and software used by the organization.
• Handle service requests and incidents while meeting expected service levels.
• Help roll out new technologies, upgrades, and project implementations.
• Keep clear records of technical issues, system settings, and resolutions.
• Support asset control and inventory management for technology equipment.
• Train users and share guidance on technology usage and best practices.
• Work with regional and global technology teams on complex technical issues.
• Take part in after-hours support shifts when needed.
• Travel occasionally within the assigned area to assist Church facilities and users.

Qualifications

• A bachelor's degree in Information Technology, Computer Science, Information Systems, or a similar discipline is required.
• Applicants should have 3 to 5 years of experience in a professional technical support role.
• Solid working knowledge of Microsoft Windows, Microsoft 365, mobile device management, hardware diagnostics, networking basics such as LAN/WAN/Wi-Fi, and videoconferencing systems is expected.
• Strong client-service orientation and clear communication skills are essential.
• The role requires the ability to work on your own and juggle several priorities at once.
• Good analytical thinking and problem-solving ability are important.
• A valid driver's licence and readiness to travel when necessary are required.

Additional information

The role is full-time and based onsite in Accra, Greater Accra Region, Ghana.