Technical Project Manager

About Scriptly

Scriptly provides a contemporary cloud-based pharmacy management system designed to optimize pharmacy workflows, decrease expenses, and enhance patient care. This comprehensive platform supports specialty, mail-order, multi-store, and emerging pharmacy operations. It is distinguished by its user-friendly workflows, strong integrations, and dedication to customer success.

Role Overview

We are looking for a Technical Project Manager to oversee the end-to-end delivery of client-facing implementation projects. This role serves as the main liaison for pharmacy clients throughout their onboarding experience, ensuring a smooth transition onto the Scriptly platform. Collaboration with Sales, Customer Success, and Engineering teams is vital to convert client requirements into actionable plans and deliver excellent results. Occasionally, you will contribute to internal projects aimed at enhancing processes and products.

Key Responsibilities

• Manage all phases of client implementation projects from initiation through launch and post-deployment support.
• Collaborate with Sales and Customer Success teams to ensure smooth onboarding, clarifying scope, deadlines, and deliverables.
• Create and update comprehensive project plans and progress reports for multiple simultaneous client implementations.
• Act as the technical bridge between clients and Engineering, translating business needs into technical requirements.
• Oversee data migration, system integration, and API setup for pharmacy clients.
• Proactively identify risks and communicate challenges along with mitigation strategies to stakeholders.
• Lead client training sessions to promote effective use and adoption of the Scriptly platform.
• Support internal initiatives like process refinement, documentation, and playbook creation.
• Develop and maintain strong client relationships, positioning yourself as a trusted advisor throughout implementations.

Required Qualifications

• Minimum of 3 years in technical project management or related client-facing implementation roles.
• Proven track record managing software implementation projects, ideally within SaaS or healthcare tech environments.
• Solid understanding of APIs, data migrations, integrations, and cloud platform technologies.
• Exceptional communication skills capable of explaining technical topics to non-technical stakeholders.
• Ability to juggle multiple projects while observing detail accuracy.
• Experience collaborating across Sales, Customer Success, and Engineering functions.
• Strong analytical and proactive problem-solving capabilities.

Preferred Attributes

• Bachelor’s degree in Computer Science, IT, Business, Healthcare Administration, or similar fields.
• Certifications such as PMP, CSM, or equivalent project management credentials.
• Experience in pharmacy, healthcare, or health technology sectors.
• Knowledge of pharmacy management systems, prescription handling workflows, and healthcare compliance like HIPAA.
• Familiarity with project management software such as Jira, Asana, or Monday.com.

Employee Benefits

• Competitive pay and full benefits package.
• Flexible working options, including remote and hybrid setups.
• Opportunity to influence and grow within a fast-paced health-tech company.
• Collaborative team environment focused on support and growth.