Team Member

About Mecca

Mecca is the UK's leading Bingo brand, with a proud heritage spanning over six decades. We provide our communities safe and welcoming environments for playing Bingo, enjoying Slots, socializing, and dining at great prices both in our lively physical venues and online. Our vibrant teams are crucial to delivering exceptional customer experiences and shaping the brand's future. We strive to foster an inclusive and supportive workplace filled with opportunity for growth.

Role Overview

As a Team Member, you are the friendly and approachable face of Mecca, welcoming guests, serving food and beverages, and maintaining a lively atmosphere from start to finish. You will uphold clear standards, assist across various tasks, and escalate issues responsibly.

Key Responsibilities

• Warmly greet and assist customers, ensuring each visit is memorable and enjoyable.
• Efficiently manage queues, keep tables cleared, and maintain the venue's cleanliness and readiness between sessions.
• Support customers with understanding game rules and promote a vibrant energy within the venue.
• Adhere to health and safety, food hygiene, licensing, and responsible gambling protocols; confidently address any age-restricted concerns and promptly report incidents.
• Work collaboratively with team members across front of house, floor operations, food & beverage service, and cleaning functions to ensure smooth service delivery.

Candidate Profile

• Customer-focused with excellent interpersonal skills; friendly, positive, and helpful demeanor.
• Ability to maintain pace and focus in a busy setting; well-organized with a keen eye for detail.
• A proactive team player who communicates clearly and is eager to learn during shifts.
• Previous customer service experience in hospitality, retail, or leisure is advantageous but not required, as full training is provided.

Benefits and Perks

• Competitive pay at £12.71 per hour alongside a variety of attractive perks.
• Contracts offering 8 to 35 hours per week—no zero-hour contracts.
• Paid breaks during shifts.
• Access to a rewards platform and company sick pay.
• 50% discount on food and soft drinks for you plus up to three guests.
• Pension scheme and life assurance coverage.
• Career advancement opportunities and uniform provision.

Company Culture and Commitment

Mecca stands out for its people-first ethos, delivering a nurturing and high-performing environment where your contributions are valued. We offer thorough induction training to embed Mecca’s values and mission, encouraging individual and team growth. We are dedicated to diversity and inclusion, proactively ensuring equitable hiring and workplace practices. Reasonable adjustments for interviews can be arranged upon request to accommodate all candidates.