- 经验
- 4–5 yrs
- 薪水
- INR 700,000 – INR 1,100,000 / year
- 职位空缺
- 1
- 发布
- 页:1
- 工作模式
- 在办公室
- 学历
- 任何毕业生
- 合格
- Any graduate with 4+ years of Service Desk / Technical Support experience and 1 year of Team Lead experience on paper, available for immediate joining.
- 恢复
- 需要申请
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职位描述
About the Company
The organization is a global provider of productized services, helping businesses achieve stronger outcomes through advanced technology, artificial intelligence, and domain-specific expertise.
Role Overview
This opening is for a Team Lead in Service Desk / Technical Support. The role is based in Hyderabad and is intended for someone who can manage support operations, guide a team, and handle escalations in a technical support environment.
Key Responsibilities
The position involves leading a service desk team, supporting technical troubleshooting, and ensuring service quality targets are met. The team lead is expected to manage operational performance, oversee ticket handling, and help maintain standards around response time and resolution metrics.
Requirements
Candidates should be graduates with at least 4 years of total experience in Service Desk or Technical Support, including 1 year of Team Lead experience on paper. Immediate joiners only will be considered. The role is for work from office, with 5 working days, 2 weekly off days, and night shifts.
Candidate Profile
The preferred background includes hands-on experience with Azure Active Directory, DNS, Windows troubleshooting, service desk operations, ticketing systems, and ITIL practices. Applicants should also have documented Team Lead experience.
Compensation
The offered CTC is up to 11 LPA.
Perks and Benefits
Both-side cab facility is provided.
Application Details
Interested candidates can share their resume at [email protected].
Additional Information
This opportunity is based in Hyderabad, India. The role requires in-office attendance and night-shift availability.