Systems Analyst / Storage Engineer

About the Company

Visa operates as a global leader in payment technologies, enabling financial transactions among consumers, merchants, financial institutions, and government bodies in over 200 countries. The organization is committed to providing the most efficient payment solutions, positively impacting individuals and communities worldwide.

Position Overview

This role is based within the Storage Operations Team, part of Global Systems Support. The Systems Analyst/Storage Engineer will maintain and certify storage and backup infrastructures, offering Level 2 support for existing systems. The position requires collaboration with Systems, Database, Engineering, Asset Management, Product Development, Operations, Audit, Risk, and other Technology departments.

Key Responsibilities

• Provide effective support and management of storage systems to ensure continuous operation of Visa's products.
• Act as a technical escalation point for storage and backup infrastructure issues.
• Document and certify storage and backup hardware and processes.
• Use monitoring tools for SAN, NAS, and backup operations, perform alerting and remediation.
• Create technical designs and build documentation covering the entire storage and backup stack.
• Engage in troubleshooting and root cause analysis across storage components including hosts, virtual machines, SAN switches, and recovery services.

Required Qualifications and Experience

• Minimum of 4 years’ hands-on experience in storage support or administration within complex and large enterprise data center settings.
• Proficiency with EMC, Hitachi Data Systems (HDS), and IBM midrange storage arrays.
• Experience managing Brocade and/or Cisco SAN switches and routers.
• Hands-on usage of Isilon and/or NetApp NAS storage solutions.
• Good understanding of backup technologies including Virtual Tape Libraries (VTL).
• Practical knowledge of backup software like Symantec NetBackup and EMC Data Domain.
• Familiarity with UNIX variants (Linux, AIX, Solaris), VMware, hypervisors and Windows operating environments.
• Competency with storage configuration, volume and path management software tools, such as LVM, Native MPIO, EMC PowerPath, and HDS HDLM.
• Knowledge of disaster recovery techniques related to storage, including disk replication and snapshots.
• Capability to script and automate tasks in both Windows and UNIX platforms.

Desired Skills and Preferences

• Experience with automation tools such as Ansible and Python scripting.
• Familiarity with ITIL frameworks and relevant storage certifications.
• Strong analytical, organizational, and communication skills.
• Ability to self-learn new storage technologies and manage multiple priorities effectively.
• Strong commitment to quality and customer service standards.
• Willingness to work onsite at least three days per week as required by the Hiring Manager.

Educational Requirements

Preference will be given to candidates holding a Bachelor’s degree or higher in Computer Science, Engineering, or a related discipline.

Additional Information

Visa fosters an inclusive workplace and provides equal employment opportunities regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or criminal history where applicable by law.