System Support Manager

Position Overview

This role is responsible for overseeing the support and upkeep of enterprise-level technology systems. The goal is to ensure consistent service delivery, maintain operational stability, and address technical challenges promptly.

Primary Duties

• Oversee daily system support and service operations.
• Ensure enterprise systems remain available and perform optimally.
• Handle incidents, problem resolution, and service requests efficiently.
• Organize system upgrades, patches, and regular maintenance tasks.
• Work closely with teams across infrastructure, applications, and business functions.
• Track service levels and key operational performance indicators.
• Keep system documentation and operational guidelines up to date.
• Lead initiatives aimed at ongoing service quality improvements.

Qualifications and Experience

• Possess a Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Have 7 to 10 years of professional experience supporting IT systems or managing infrastructure operations.

Core Competencies

• Expertise in systems administration.
• Proficient in IT service management practices.
• Skilled in incident and problem management.
• Experienced in overseeing service delivery.
• Strong leadership capabilities.
• Analytical and critical thinking skills.
• Effective communication abilities.
• Focus on continuous improvement of services.