Support Worker – Homelessness

About The Salvation Army Australia

The Salvation Army is a Christian organization and one of the leading charities in Australia dedicated to transforming lives through compassionate service. Committed to providing safety, support, and opportunities during times of crisis and community need, they consistently seek new ways to improve lives at both individual and community levels.

Role Overview

This full-time permanent position of Support Worker is based at The Hub in Katherine, Northern Territory. You will partner closely with the Homelessness and Case Management teams, aiding individuals and families facing or at risk of homelessness. Employing a trauma-informed, culturally sensitive, and strength-based approach, you will foster trusting relationships, assist service navigation, support activities and encourage client participation in achieving their personal goals.

Key Responsibilities

• Offer practical assistance to clients utilizing TSA and external support services.
• Develop meaningful relationships that promote self-determination and wellness.
• Collaborate with staff, clients, and external stakeholders to ensure coordinated client support.
• Maintain consistent communication with team members.
• Encourage client engagement with their case plans.
• Provide aid in meal services, donations, and material support.
• Accurately document client information in adherence to TSA policies and data standards.
• Comply with TSA's safe work practices and policies.
• Perform general reception and administrative duties as needed.

Candidate Requirements

• Proven experience in homelessness services, crisis accommodation, outreach, or similar community support roles.
• Understanding of local Aboriginal communities and cultural awareness.
• Cert IV in Community Services or equivalent is preferred.
• Highly self-motivated with initiative.
• Strong communication and interpersonal skills capable of building positive networks and rapport.
• Knowledge and adherence to Work Health and Safety obligations following TSA guidelines and legislation.
• Experience supporting individuals with limited English proficiency.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Possession of a Working with Children Check (Ochre Card).
• Current Northern Territory Driver’s License.

Compensation and Benefits

• Hourly pay between $44.54 and $47.76 (excluding penalties and allowances), aligned with SCHADS Level 3 award and dependent on experience and qualifications.
• Additional above award conditions up to 10%.
• Remote Area Housing Benefit up to $31,800 tax-free for employees living and working in the region plus an Entertainment Benefit up to $2,650 tax-free.
• Generous paid parental leave of 12 weeks for primary carers.
• Purchased Leave Scheme allowing up to 8 weeks additional leave and 5 days paid leave for placements in other TSA programs.
• Flexible working arrangements to support work-life balance.
• Access to Employee Assistance Program and health and wellness initiatives.
• Opportunities for ongoing training and career development.
• A meaningful role contributing positively to community wellbeing.

Additional Information

This role upholds the values of Integrity, Compassion, Respect, Diversity, and Collaboration. The Salvation Army is committed to equal opportunity employment, inclusivity of all cultures, languages, abilities, gender identities, and sexual orientations. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

As a child-safe organization, successful candidates must complete mandatory Working with Children Checks and National Criminal History Checks prior to appointment.