Strategic Operations Lead, Consumer

About the Role

Uber Eats is revolutionizing access to food, groceries, and essential items by making delivery quicker, more intelligent, and tailored to individual preferences. As a member of the US & Canada Consumer Operations team, you will be pivotal in driving the growth, retention, and re-engagement of consumers through cutting-edge pricing and lifecycle strategies.

We seek a highly analytical and execution-driven leader to oversee our Lifecycle & Pricing vertical. This position lies at the crossroads of strategy, product development, and financial optimization, responsible for strategizing investment in consumer acquisition and re-acquisition to advance lifecycle progress while collaborating with Marketplace Technology to develop scalable pricing platforms.

This role requires close collaboration with senior executives and cross-functional partners in Product, Strategic Finance, Marketing/CRM, and Global teams to spearhead impactful initiatives promoting sustainable growth and operational efficiency.

Key Responsibilities

• Develop comprehensive lifecycle investment plans and optimize funding distribution across acquisition, retention, and resurrection efforts.
• Design, implement, and assess pricing experiments, iterating strategies based on data-driven performance insights.
• Collaborate with Technology teams to develop scalable systems enabling advanced pricing and lifecycle functionalities.
• Analyze consumer behavioral patterns such as activation, churn, and usage frequency to refine strategic approaches.
• Coordinate cross-functional and cross-line-of-business initiatives to ensure seamless execution.
• Lead and mentor the Lifecycle & Pricing team, nurturing a performance-oriented culture and driving career advancements.
• Oversee end-to-end lifecycle and acquisition strategies, including capital allocation optimization.
• Establish and execute pricing frameworks, partnering with Marketplace Technology to translate pricing innovations from concepts into production.
• Manage and advance the Net Eater Fee framework influencing pricing and investment choices.
• Drive cross-line-of-business collaborations with Mobility, Global, and Retail teams to align strategies.
• Ensure disciplined investment practices that achieve significant savings while enabling reinvestment in high-return growth opportunities.
• Implement robust performance measurement systems to monitor acquisition health, pricing effectiveness, and investment ROI.
• Serve as a strategic advisor to technical leadership for consumer growth and marketplace pricing development.
• Facilitate alignment among Product, Finance, Operations, and Marketing stakeholders.

Minimum Qualifications

• At least 6 years of experience in strategy, operations, consulting, or analytically intensive roles.
• Minimum of one year leading a team or equivalent mentoring experience of junior members.
• Proficiency in financial modeling, profit & loss management, or capital allocation methodologies.
• Bachelor's degree in a quantitative discipline, business, or a technical field.

Preferred Qualifications

• Demonstrated success in guiding cross-functional projects from problem definition through execution.
• Strong analytical aptitude with fluency in SQL and spreadsheet tools like Excel or Google Sheets.
• Excellent business judgment with the ability to translate data into clear, timely recommendations.
• Effective communication skills capable of aligning executive stakeholders and frontline teams.
• Proactive ownership and decisiveness in fast-moving, uncertain environments.
• Ability to balance detail-oriented tasks with strategic perspectives, ensuring operations align with broader objectives.

Additional Information

For candidates based in San Francisco, CA, the salary range is $162,000 to $180,000 annually. Equivalent salary ranges vary by location within the US, typically between $146,000 and $180,000. Employees in the US are eligible for bonus programs, equity awards, and participation in a 401(k) plan, plus a variety of benefits.

While collaboration is key, employees not working fully remotely are expected to be on-site at least 50% of the time. Certain roles require full-time presence in the office. Uber values diversity and inclusion and is committed to equal employment opportunities regardless of protected characteristics. Accommodations are provided for applicants with disabilities or special needs.