Store Supervisor

Position Overview

The Store Supervisor role is primarily operational with a focus on managing team activities during shifts to uphold standards related to personnel, product presentation, cleanliness, stock levels for the Skechers brand, and delivering an exceptional customer experience.

Key Responsibilities

• Lead by example, emphasizing respect for every team member and guest.
• Address issues promptly as they arise during shifts.
• Provide continuous, clear guidance to team members.
• Create an engaging and enjoyable workplace atmosphere, encouraging motivation to reach objectives.
• Train, orient, and oversee new team members.
• Report on team performance to the Store Manager, highlighting successes and areas for improvement.
• Ensure adequate staffing and assist in multiple roles during busy times to maintain excellent service through active floor leadership.
• Demonstrate that customer satisfaction is the top priority, reinforcing positive hospitality practices with the team.
• Respond courteously and promptly to customers and resolve complaints to turn negative experiences positive.
• Adhere to and enforce Tim Hortons operating standards.
• Maintain proper merchandising and stock levels of products and packaging.
• Manage cash handling procedures during shifts.
• Maintain operational effectiveness by managing work schedules.
• Supervise to guarantee completion of primary and secondary team duties.
• Ensure compliance with all store policies during shifts, including cash handling, breaks, and food safety guidelines.
• Stay informed on new product launches, promotions, and discount plans.
• Support Store Manager in increasing sales and transaction volumes during shifts.
• Complete required shift documentation, including waste records, manager walkthroughs, and store checklists.
• Escalate issues promptly to supervisory staff.
• Understand and follow safety policies, wear required protective gear, and report any safety incidents or hazards.
• Operate equipment safely, avoiding actions that endanger others.
• Oversee health and safety adherence during shifts with proper documentation and injury reporting.
• Ensure the functionality of store technical equipment.
• Verify cash till amounts at shift start, ensuring proper change availability.
• Process customer payments accurately across all methods, issuing receipts and refunds as needed.
• Maintain cleanliness and orderliness of checkout areas.