职位描述

Company and Brand Overview

Lilysilk is a premium brand specializing in silk lifestyle products with an established market presence and loyal customer base across Germany. Renowned for exceptional silk craftsmanship and a steadfast commitment to sustainable, eco-friendly principles, Lilysilk enjoys strong local brand recognition and an excellent reputation.

The brand is launching its inaugural permanent retail store in central Munich's prime shopping district. Designed as an exclusive experiential boutique, the outlet offers luxury silk apparel, silk home accessories such as eye masks, sleep caps, hair ties, and customized gift sets. To support brand growth, a soft opening and major summer launch event featuring influencers and media guests will be held to create an immersive premium silk experience and establish the key physical brand platform in Germany.

Store Operations and Objectives

The new Munich store will begin a five-month trial operation phase from June to September 2026. Performance during this trial will inform the brand's long-term strategy in the German market. Pending positive results, the Munich store will undergo expansion and serve as a model for further branch openings in Berlin and Hamburg to ensure broad market coverage.

Key Responsibilities

Achieve specified sales KPIs by actively engaging customers during peak periods, providing tailored consultations for personal, business, and gift occasions, and effectively communicating the products' eco-friendly fabrication, advantages, and premium lifestyle concept to drive sales.
Deliver personalized fitting and shopping advice, maintain clean and organized fitting rooms and store displays, build detailed customer profiles, document preferences, and cultivate strong customer loyalty to increase repeat purchases and brand affinity.
Implement brand visual merchandising standards, manage fixtures and displays to maintain an upscale and consistent store appearance, oversee inventory and turnover, support buying decisions with the shopping center team, and record daily sales accurately. Regularly maintain the store’s look, including cleaning brand logos and sales areas, and coordinate with the shopping center for inspections and maintenance.
Support the planning and execution of the soft opening, major summer launch, and subsequent brand events, including hosting influencers and media representatives to ensure smooth operations and boost local brand visibility and public relations.
Collaborate cross-functionally with the national brand team to align store operations, sales figures, and customer feedback; assist legal in contract processes and coordinate daily meetings and compliance with the shopping center.

Requirements

Native or near-native fluency in German and good English skills to facilitate communication across departments and customer service interactions.
At least 1-2 years of retail sales experience, preferably within premium clothing, home accessories, or luxury goods, with in-depth knowledge of store operations.
Strong proficiency in visual merchandising techniques and strict adherence to brand-specific guidelines.
Competent use of common office software for inventory tracking and generating sales reports.
Sales-driven with excellent customer insight and ability to adapt sales tactics to diverse luxury clientele.
Professional appearance, courteous and confident demeanor, with a strong service mentality suited to discerning customers; capable of independently addressing client inquiries and basic after-sales support.
Resilience and flexibility to work according to shopping center hours (Monday to Saturday 10:00–20:00), including weekends, holidays, and peak-time shifts.
Alignment with the brand’s sustainable and eco-friendly mission, continuous learning about silk materials, manufacturing processes, and strict compliance with operational policies.

Additional Qualifications (Advantageous)

Experience managing permanent luxury retail stores, organizing brand events, or working with influencers and media professionals.
Basic skills in composing German business documents and handling administrative processes.

Work Details

Location: 2nd Floor, Oberpollinger, Neuhauser Straße 18, 80331 Munich, Germany (Central Munich shopping district)
Employment type: Full-time
Working hours: Store operates Monday through Saturday, 10:00–20:00, with regular shift work on weekends and holidays and flexibility during peak periods.
Compensation: Competitive salary package including base pay, performance bonuses, and sales commissions; comprehensive brand training covering product knowledge, standardized merchandising, sustainable philosophy, and superior customer service.

Store Supervisor

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