Store Manager - Bhopal

About Airtel

Founded in 1995, Airtel seeks to provide global connectivity and unlock limitless opportunities. It covers nearly 96% of the country's population, supporting advanced technologies like 5G, IoT, IQ, and Airtel Black. The company focuses on innovative solutions for customers while maintaining environmental balance.

Role Overview

The Store Manager is responsible for overseeing the day-to-day operations of the Airtel store in Bhopal. This role ensures compliance with established guidelines to deliver exceptional customer experiences, while managing the store's revenue and controlling costs effectively.

Key Responsibilities

• Ensure store operations adhere to standardized operating procedures and maintain the store's appearance as per brand guidelines.
• Manage inventory by monitoring stock levels, conducting regular audits, and coordinating with the supply chain to guarantee product availability.
• Oversee visual merchandising to create attractive and on-brand product displays and layouts.
• Track financial transactions and manage budgets to achieve cost efficiency and meet financial objectives.
• Implement security protocols and loss prevention strategies to protect store assets.
• Prepare the store for formal launches, refits, and conversions, ensuring compliance across all aspects.
• Enhance customer service processes to improve satisfaction and resolve issues promptly, fostering customer loyalty.
• Develop and monitor KPIs to evaluate store performance and report outcomes to senior leadership.
• Lead and mentor retail staff by providing coaching, feedback, and training in sales techniques and product knowledge.
• Work collaboratively with central functions such as marketing, finance, and HR to align store operations with company policies and integrate online and offline efforts.

Required Skills and Qualifications

• Full-time graduate degree required; MBA or PGDM is advantageous.
• Minimum of 4 years' experience in retail business operations.
• Strong proficiency in retail operations and sales & marketing practices.
• Familiarity with MS Office applications including Excel, PowerPoint, Word, and Outlook.
• Process-oriented mindset with strong communication and interpersonal abilities.
• Leadership qualities including teamwork, collaboration, customer focus, and result-driven attitude.
• Ability to influence and motivate teams positively.

Additional Information

• This position reports to the Regional Head or Zonal Own Retail Manager.
• Interact internally with Zonal and Area Sales Managers as well as Field Sales Executives.
• Interact externally with channel partners as part of the role.