Soft FM Services Supervisor

Job Overview

The Soft FM Services Supervisor is responsible for regular on-location inspections and audits of third-party vendors to ensure they meet contractual requirements, Service Level Agreements (SLAs), and airport authority standards related to soft services. This position ensures that service execution aligns with the terms detailed in the Contract and Service Operation Manuals.

Key Duties

• Supervise and monitor daily delivery of soft services including cleaning, waste management, pest control, landscaping, performed by external service providers.
• Perform scheduled site inspections and audits through Maximo software to verify compliance with key performance indicators, scope of work, and preventive maintenance plans.
• Work closely with service vendors to enforce safety guidelines, airport regulations, and managing agent requirements.
• Compile comprehensive reports covering service quality, operational results, incidents, and recommend corrective measures where necessary.
• Assist in service mobilization tasks such as organizing inductions, training, and onboarding new contractors to meet client specifications.
• Track and report on the stock and utilization of consumables and equipment to ensure seamless operations.
• Assess and monitor service provider performance ensuring fulfillment or surpassing of contractual standards and client satisfaction.
• Keep accurate and updated records of services, asset data, and audit activities using the Maximo system.
• Coordinate with client representatives for joint inspections and audits, recording compliance and performance details in Maximo.
• Offer operational assistance during peak times, with readiness to work extended hours, weekends, and public holidays.

Qualifications and Experience

• Bachelor’s degree, preferably in Facilities Management or a related field.
• At least 3 years of supervisory experience managing soft services within airport or critical infrastructure settings.
• Proficient in Maximo, especially in conducting inspections and audits.
• Demonstrated capability in acting as client representative to manage and hold service providers accountable.
• Excellent communication, reporting, and stakeholder engagement skills.