Shop Manager

About the Company

BFL Group is a major off-price retailer specializing in fashion and homeware. Headquartered in the United Arab Emirates, the company operates across multiple markets in the region and Southeast Asia. Its retail concept is built around a rotating assortment of attractive finds, offering branded fashion pieces at discounts of up to 80% off the original retail price. The store format is designed to keep the shopping experience fresh, with new discoveries available on each visit.

Role Overview

The Shop Manager will be accountable for the daily running of the store. The position focuses on hitting sales goals, delivering high-quality customer service, keeping operations streamlined, and making sure store standards remain strong. The role also includes leading the team, monitoring inventory, maintaining presentation standards, and ensuring all store procedures and policies are properly followed.

Responsibilities

• Guide, motivate, and develop the store team so they deliver strong service and meet performance and sales goals.
• Ensure every customer receives a friendly, helpful, and efficient shopping experience, while resolving concerns in a professional manner.
• Increase sales through effective merchandising, team engagement, and the rollout of promotional activity.
• Handle hiring, onboarding, scheduling, training, and performance reviews to build a responsible and high-performing team.
• Oversee store operations such as cash management, stock handling, visual merchandising, and adherence to company procedures.
• Track inventory, coordinate deliveries, reduce shrinkage, and keep stock documentation accurate.
• Monitor store budgets and financial performance, including payroll, inventory loss, and other operating costs.
• Maintain a tidy, secure, and compliant work environment in line with health and safety requirements.
• Share regular updates with senior management on store performance, employee matters, and customer feedback.

Requirements

• Prior retail experience is required, including about 2 to 3 years in a Store Manager or Deputy Store Manager position.
• A high school diploma or an equivalent qualification is needed.
• Additional education in business, retail management, or a similar discipline is considered an advantage.
• Strong leadership ability with a proven capacity to guide, support, and develop teams.
• Experience in staff coaching and improving team performance and customer service standards.
• Good customer handling and conflict resolution skills.
• Commercial awareness with the ability to interpret sales information and make practical decisions.
• Well-developed organizational and time management skills.
• Comfort working under pressure and making sound decisions quickly.
• Working knowledge of POS systems and basic Microsoft Office applications.

Additional Information

The salary or compensation package is not disclosed in the job details. The organization states that it supports diversity and inclusion in its hiring approach.