Shift Supervisor - Store #23362, BOWER PLACE

About the Role

As a Shift Supervisor at Starbucks, you will support the store manager in managing daily store operations during your shifts. You will lead the team by delegating tasks and coordinating partner efforts to deliver the signature Starbucks Experience. This includes providing exceptional customer service, preparing quality beverages and products, and ensuring a clean, welcoming store environment. Your role embodies Starbucks' core values and principles as you contribute to a workplace consistently recognized as a great place to work.

Key Responsibilities

• Uphold Starbucks' culture, values, and mission with integrity, honesty, and knowledge.
• Maintain composure during busy or unexpected situations to keep store operations running smoothly and set a positive example.
• Anticipate customer and store requirements by monitoring the environment and customer cues.
• Communicate relevant information to the manager to help the team effectively create a hospitable 'Third Place' atmosphere each shift.
• Support new partner training with positive reinforcement, respectful coaching, and encouragement.
• Provide store manager with feedback regarding partner performance during shifts.
• Promote a positive team atmosphere by recognizing changes in morale or performance and reporting them.
• Foster a productive learning space by offering clear, prompt, and respectful coaching to improve partner performance and operational excellence.
• Deliver outstanding customer service by prioritizing customer needs and building connections.
• Identify and respond to customer requirements.
• Build strong relationships with shift team members by understanding their motivations and concerns.
• Manage store operations effectively during assigned shifts.
• Organize assigned opening and closing tasks.
• Adhere to Starbucks' policies on cash handling, safety, and security to protect all partners.
• Ensure cash management procedures are properly followed by the team.
• Oversee baristas to maintain the standard of legendary customer service throughout the shift.
• Maintain consistent punctuality and attendance.
• Produce quality beverages, whole bean, and food products following all recipes and presentation standards.
• Follow health, safety, and sanitation protocols for all products.
• Recognize and celebrate individual and team achievements collaborating with the store manager.
• Use operational tools to achieve efficient store operations during shifts.

Experience and Skills

• Prior customer service experience in retail or restaurant settings.
• Capability to oversee and direct others' work.
• Quick learning ability.
• Strong verbal communication skills.
• Awareness of retail operational environments.
• Effective interpersonal skills.
• Ability to collaborate well within a team.

Diversity and Inclusion

Starbucks is proud to be an equal opportunity employer that welcomes applicants from all qualified backgrounds. We are dedicated to fostering a diverse and inclusive workplace, inviting individuals from underrepresented groups including people of color, women, LGBTQIA+, veterans, and persons with disabilities to apply. We consider qualified applicants with criminal histories in accordance with all applicable laws. Reasonable accommodations are available for applicants with disabilities upon request.