Service Desk Analyst

About The Opportunity

• Support a large-scale enterprise IT environment that manages essential services
• Provide frontline assistance within a dynamic, high-volume service desk setting
• Engage with a variety of users utilizing multiple systems and technologies
• Collaborate as part of a service-driven and customer-centered team
• Help maintain dependable day-to-day technology operations

Candidate Profile

• Possess a minimum of one year experience in IT support or service desk roles
• Demonstrate proficient troubleshooting skills for hardware, access, and connectivity issues
• Communicate clearly with a focus on customer satisfaction
• Manage priorities effectively and perform well under pressure
• Exhibit reliability, teamwork, and a positive outlook

What is Offered

• Competitive hourly remuneration with immediate commencement possible
• Experience in a rapid, large-scale IT operation
• Chance to develop skills and improve technical expertise
• Prospect of contract extension or future employment opportunities

Additional Information

Applications are to be submitted directly via the advertisement; they will be assessed in the order received. Queries can be directed to Kate Manera at the provided phone number, quoting the internal Job ID: 17724 for confidential discussion.

Candidates must be New Zealand citizens, residents, or hold valid visas granting them the right to work in New Zealand.

References will be requested at a later recruitment phase. Applicants should not include references in their initial CV submissions.

Tribe Group consists of specialist teams who deeply understand their domains and collaborate closely to deliver shared goals, supporting both talent acquisition and job seekers.