Senior End User Computing (EUC) Support Engineer / Desktop Support Engineer

Role Overview

This position seeks an experienced engineer specializing in End User Computing (EUC) and desktop support, offering technical assistance in a remote contract capacity based in Abu Dhabi.

Responsibilities

• Deliver first-level technical assistance involving desktops, laptops, printers, peripherals, and mobile devices.
• Install, configure, and troubleshoot Windows OS, corporate apps, and productivity suites.
• Support users with email systems, VPN, remote access, multi-factor authentication, and profile management.
• Provide onsite setup for workstations, network port verifications, connectivity troubleshooting, and device distribution coordination.
• Manage incident tickets assigned via ServiceNow related to EUC, desktop, and application support.
• Handle service requests such as laptop setups, software installations (including JDK, Eclipse, Java, Bloomberg, Citrix, AVD), and hardware replacements.
• Maintain detailed, accurate ticket notes, adhere to standard operating procedures, and ensure incidents are resolved within agreed service levels.

Requirements

• A minimum of five years' experience is preferred; however, strong technical knowledge and effective communication skills are prioritized over tenure.
• Technical proficiency covering meeting room support, hardware and software troubleshooting, network support, and familiarity with Bloomberg systems.
• Experience in PowerShell scripting.
• Exposure to artificial intelligence or smart intelligence technologies is desired.