Senior Credit Controller

About the Role

Culligan Ireland is dedicated to providing cleaner, healthier water, contributing to global sustainability aligned with UN Sustainable Development Goals. We are seeking a Senior Credit Controller to lead our credit control and collections operations in Ballymount, County Dublin. This full-time permanent contract role, subject to a 6-month probationary period, offers an annual salary between €40,000 and €43,000, paid monthly.

Key Responsibilities

• Oversee a portfolio of customer accounts ensuring timely invoice payments.
• Initiate proactive communication with customers via phone and email to recover overdue payments.
• Track payment behaviors and identify potential credit risks.
• Efficiently resolve account queries and disputes.
• Maintain precise customer account records and perform reconciliations.
• Handle cash allocations promptly and accurately.
• Monitor credit limits and suggest modifications as needed.
• Collaborate with Sales, Customer Service, Operations, and Finance departments to address account issues.
• Develop strong relationships with customers to facilitate effective collections.
• Offer guidance on credit control best practices to the wider organization.

Candidate Requirements

• At least 5 years' experience in Credit Control or Accounts Receivable roles.
• Proven track record managing large debtor ledgers.
• Comprehensive understanding of credit control policies and procedures.
• Outstanding communication and negotiation abilities.
• Capacity to foster and sustain positive customer relationships.
• Strong analytical skills with sharp attention to detail.
• Proficiency with Microsoft Excel and accounting software.
• Ability to work independently under pressure and meet deadlines.
• Team player focused on process and system improvements.
• Willingness to make collection calls and manage incoming calls on a rotation basis.

Benefits and Working Conditions

• Monday to Friday work schedule with hybrid working arrangements.
• 23 days of annual leave.
• Access to a company pension and sick pay after qualifying periods.
• Shopping discounts through Perks at Work.
• 24-hour access to Employee Assistance Program (EAP).
• Volunteering day and mental health support networks.
• Opportunities for career advancement within the company.