Senior Content Strategist

About the Role

Join Albertsons Companies as a Senior Content Strategist and elevate your career by leading content initiatives that enhance customer experience on our grocery app and website. This role involves collaborating with cross-functional teams to deliver user-focused, clear, and consistent content throughout the entire customer journey in a fast-paced, innovative setting.

Key Responsibilities

• Create, edit, and optimize UX and UI copy for critical user flows including discovery, search, product details, cart, checkout, and post-purchase stages.
• Maintain high standards of clarity, consistency, and speed in content production to meet project deadlines.
• Establish and upkeep content guidelines, voice and tone standards, and reusable content templates to ensure uniformity across platforms.
• Work closely with product management, design, engineering, marketing, and data experts across U.S. and Indian teams to align content strategies with user needs and business objectives.
• Develop and oversee marketing communications such as push notifications, in-app messages, and lifecycle campaigns to engage customers effectively.
• Build scalable messaging systems that support personalized and conversational content experiences.
• Contribute to the development of conversational interfaces by designing structured dialogues for chatbots and virtual assistants.
• Ensure quality and uniformity of content across diverse platforms and distributed teams.

Candidate Profile and Requirements

• 3 to 6 years of professional experience in UX writing, content design, or content strategy.
• Strong portfolio showcasing comprehensive product content and UI copywriting.
• Ability to thrive under tight deadlines and rapid turnaround expectations.
• Proven success collaborating effectively with product, design, and engineering teams.
• Solid grasp of UX principles with a talent for simplifying complex information.
• Excellent verbal and written communication abilities.
• Preferred qualifications include experience in eCommerce, grocery, or retail sectors, knowledge of personalization techniques and A/B testing, familiarity with conversational AI content, marketing communications expertise, and experience working across global teams.

Success Indicators

• Enhanced conversion rates and completion rates throughout key user journeys.
• Greater engagement and efficiency of push and lifecycle communications.
• Timely delivery of quality UI copy that meets product timelines.
• Adoption and growth of scalable messaging frameworks for personalized and conversational use cases.
• Consistent brand voice and tone with high satisfaction from stakeholders.

Benefits and Perks

• Competitive salary with weekly payments.
• Earned wage access up to 50% before payday through a partnership with Stream.
• Employee discounts on products.
• Comprehensive health and financial benefits including medical, dental, and 401k plans.
• Paid time off including vacation, holidays, and sick leave (eligibility applies).
• Opportunities for training, career advancement, and professional development.
• Supportive and inclusive workplace culture with diverse colleagues.