Salesforce Business Analyst

Job Overview

We are looking for a Salesforce Business Analyst who will play a key role in turning business requirements into scalable Salesforce solutions aimed at enhancing marketing operations, enrollment workflows, and student support services. This contract-to-hire position is fully remote and offers an hourly rate between $45 and $55. The focus is supporting a mission-driven organization dedicated to improving access and outcomes for families and students.

Core Responsibilities

• Collaborate across teams to gather comprehensive business requirements and pinpoint opportunities for process enhancement.
• Convert business needs into detailed user stories, functional specs, workflows, and acceptance criteria for the technical teams.
• Examine existing processes and suggest Salesforce-based improvements that boost efficiency and operational success.
• Configure and upgrade Salesforce platforms including Marketing Cloud, Service Cloud, and Experience Cloud.
• Create and maintain declarative Salesforce elements such as flows, page layouts, validation rules, custom objects, reports, dashboards, and manage user permissions.
• Support Salesforce upgrades, integrations, and platform scaling aligning with business goals.
• Organize and oversee user acceptance testing, validate system improvements, and ensure deployments meet business expectations.
• Develop performance dashboards and KPIs to facilitate evidence-based decisions.
• Produce documentation, standard procedures, and training materials to aid user adoption and proficiency.

Required Experience and Skills

• Over 5 years experience as a Salesforce Business Analyst, Administrator, Systems Analyst, or related roles.
• Preferably experienced within K–12 education, higher education, virtual learning, or educational technology domains.
• Comprehensive understanding of student lifecycle management including enrollment, attendance, and support systems.
• Practical expertise with Salesforce components: Marketing Cloud, Service Cloud, Experience Cloud, Flows, Reports, Dashboards, and CRM data management.
• Proven ability in eliciting requirements, mediating stakeholder sessions, and translating needs into effective, scalable Salesforce solutions.
• Experience in supporting change management, conducting user acceptance testing, and creating user training documentation.
• Excellent verbal and written communication, adept at explaining complex subjects clearly.
• Self-driven with strong organizational skills suitable for remote work environments.