职位描述

Role Overview

The Salesforce Administrator will manage the complete administration, upkeep, and enhancement of the Salesforce platform. This role focuses on maintaining system reliability, aiding business users, assessing technical feasibility for improvements, and promoting ongoing refinement of CRM workflows and data practices.

Key Responsibilities

Guarantee Salesforce system uptime, performance, and data accuracy
Administer user accounts, roles, profile permissions, and access controls
Conduct routine maintenance tasks such as data quality audits, backups, and platform updates
Diagnose and resolve system malfunctions including issues with integrations, workflows, and automations
Collaborate with internal teams and vendors to implement enhancements, patch installations, and resolve technical problems
Serve as the Salesforce subject matter expert, advising on platform use and best practices
Provide ongoing support to end-users by addressing issues and processing requests
Lead user onboarding and training sessions to familiarize staff with Salesforce features
Translate business requirements into effective Salesforce configurations and solutions
Set up and maintain Salesforce objects, fields, validation rules, workflows, flows, and layouts
Advance process automation initiatives using tools like Flow and Process Builder
Create and manage reports and dashboards to facilitate business decision-making
Evaluate enhancement requests for technical feasibility and provide solution recommendations
Collaborate with developers or architects for more complex customizations and system integrations
Ensure data quality, consistency, security, and adherence to governance standards
Support data migration, cleansing, and duplicate record management activities
Keep documentation updated on system configurations, business processes, and changes
Identify areas to improve system efficiency and reduce manual tasks
Stay informed about Salesforce platform updates and propose adoption of new features

Required Skills & Experience

Demonstrated experience functioning as a Salesforce Administrator
In-depth knowledge of Salesforce configurations including objects, fields, workflows, flows, and security models
Competence in managing users as well as designing reports and dashboards
Familiarity with system integrations and best practices in data management
Strong analytical skills for troubleshooting and resolving platform issues
Excellent communication skills with the ability to interpret business needs into technical solutions

Desirable Attributes

Salesforce Administrator certification is preferred
Experience collaborating across functional teams
A proactive approach focused on continuous process improvements
Capability to work independently while handling multiple priorities

Additional Information

Personal information shared during the application process will be handled in strict accordance with relevant data protection laws and the company's Privacy Notice.

Salesforce Administrator

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