Sales Support Executive

Role Overview

The Sales Support Executive plays a pivotal role in managing client relationships and supporting the sales process within the organization. This individual will handle lead management, customer communications, order processing, vendor coordination, dispatch and logistics follow-up, and assist in sales growth tracking.

Key Duties and Responsibilities

• Manage and update sales leads acquired from platforms like IndiaMart, Google, and internal sales teams.
• Proactively contact prospective customers to present company products and share essential business information.
• Engage with existing clients to encourage repeat purchases and address sales needs.
• Relay customer buying requests to the billing department for order processing.
• Collaborate closely with billing once purchase orders are raised, and convey confirmed PO details to vendors.
• Maintain communication with vendors to confirm order and payment statuses, ensuring collection of payment proofs and verified POs.
• Provide necessary payment and PO documentation to the accounts team for record-keeping and further processing.
• Liaise with the dispatch team, sharing transport and delivery details with branch offices and dealers.
• Track dispatch status through logistic receipts and deliver updates to dealers.
• Coordinate with dealers to resolve any delays in material receipt, and internally address material shortages or unavailability through timely adjustments.
• Monitor lead-to-order conversions, reporting bottlenecks or delays to management for improvements.
• Maintain simple databases to assist leadership in analyzing inquiry patterns and dealer behavior.

Required Skills and Competencies

• Effective communication and telephonic engagement abilities.
• Strong skills in follow-up actions and coordinating across teams.
• Basic knowledge of sales order processing and dispatch procedures.
• Highly organized with careful attention to detail.
• Proficiency in regional languages such as Telugu, Kannada, Bengali is advantageous, as is familiarity with North Indian candidates, particularly from or near Dombivli.

Educational and Experience Prerequisites

• Graduation degree is mandatory.
• Possess 1 to 2 years of professional experience in roles related to sales support, tele-calling, or order coordination.