Sales Operations Executive

Role Overview

The Sales Operations Executive is responsible for delivering essential operational and administrative support to the sales team, facilitating smooth and efficient sales processes. This role ensures the accuracy of CRM data, optimizes workflow from lead generation to order fulfillment, and serves as a key liaison connecting sales, logistics, and after-sales departments.

Key Duties and Responsibilities

• Provide daily operational support to the sales team ensuring effective administrative processes.
• Coordinate order delivery logistics and manage event and sample shipment arrangements.
• Support the preparation of sales quotations and project proposals.
• Process bi-weekly commission payments for GDC partners.
• Update and maintain SalesForce CRM accurately, tracking leads, opportunities, and customer accounts.
• Monitor quotation statuses and keep CRM records organized and current.
• Use order reports to inform the team about stock availability and delivery timelines.
• Act as a central communication point among sales, order management, and after-sales teams.
• Monitor order statuses and delivery schedules to keep sales team updated in real time.
• Coordinate with after-sales service to track and resolve post-purchase inquiries efficiently.
• Compile weekly reports summarizing lead status, quotations, and sales pipeline for management review.
• Maintain thorough digital records of quotations, contracts, and CRM documentation.

Qualifications and Experience

• Diploma or degree in Business Administration, Sales & Marketing, or a related discipline.
• 1 to 3 years experience in sales coordination, operations, or administrative roles.
• Experience in the building materials, retail, or interior design field is advantageous.
• Preferably familiar with B2B sales environments or showroom/retail project settings.

Skills and Competencies

• Proficient in CRM and ERP platforms such as SalesForce and SAP.
• Skilled in Microsoft Office or Google Workspace, especially Excel and PowerPoint.
• Strong grasp of sales pipelines and quotation processes.
• Demonstrates high organizational capabilities and attention to detail.
• Ability to manage multiple priorities in fast-moving, results-focused conditions.
• Collaborative team member with a customer service orientation.

Key Interactions

• Collaborates closely with local and cross-functional teams across the APAC region.
• Engages with external partners and clients within the building and construction sector.

Work Location

This position is based onsite at the Lixil Experience Center Showroom in Singapore.