Retail Consultant

About Early Settler

Early Settler offers modern, stylish living solutions with a focus on affordable furniture and homewares that help people create homes they genuinely enjoy. The brand caters to a wide range of personal tastes and aims to make every home feel more comfortable and attractive.

Why this role stands out

Early Settler is seeking people who are enthusiastic about delivering outstanding customer experiences and who enjoy working as part of a team to achieve shared goals. In return, the business supports team members with product discounts, wellbeing support, opportunities to grow their careers, and a positive, collaborative workplace culture.

Role overview

The Retail Consultant will be part of the store team and play a key role in creating a personalised shopping experience. The position focuses on understanding customer needs, recommending suitable products, and contributing to store performance through sales targets and KPIs such as conversion, customer service scores, and average transaction value.

Key responsibilities

• Identify what each customer is looking for and suggest products that suit their needs.
• Stay informed about merchandise so product features and benefits can be explained clearly and accurately.
• Use upselling and cross-selling techniques when appropriate, including sharing current promotions and offers.
• Deliver consistently high standards of customer service in every interaction.
• Represent the company’s values through day-to-day customer engagement.
• Maintain store presentation in line with visual merchandising expectations.
• Handle customer concerns promptly, or escalate them appropriately when needed.

Experience and skills needed

Ideal candidates enjoy retail, understand the customer journey, and can help turn a customer’s ideas into a finished look for their home. Success in this position also requires a strong team mindset, confidence in working toward sales goals, and a practical, hands-on approach.

Requirements

• At least 2 years of retail experience is preferred, ideally in home or lifestyle products.
• Ability to connect with customers and help bring their home vision to life.
• Confident selling approach with a clear drive to meet and exceed targets.
• Strong verbal communication skills and good computer literacy.
• Ability to balance customer service with administrative tasks.
• Interest in home styling, furniture, or creating inviting living spaces would be an advantage.
• Willingness to live the company values: #WeAddValue, #WeAreDistinctive, #WeMakeItPersonal, #WeAreExperts, and #WeKeepItReal.
• Comfort with manual handling, including lifting, carrying, and moving furniture and items of different sizes as part of daily work.
• Applicants must be a New Zealand citizen, a resident, or already hold the legal right to work in New Zealand with a valid visa.

Benefits

• Generous team member discounts on products.
• Wellbeing programmes designed to support personal wellbeing.
• Opportunities for career development.
• Supportive, enjoyable, and collaborative team environment.

Additional information

Only candidates shortlisted for interview will be contacted due to the number of applications received. Thank you is extended in advance to everyone who applies.