职位描述

About Sofitel Melbourne On Collins

Sofitel Melbourne On Collins is a premier luxury hotel located in the heart of Melbourne's vibrant city center. Marrying French elegance with contemporary luxury, the hotel offers exquisite dining experiences featuring passionate chefs and mixologists, all framed by stunning city skyline views. Dedicated to arts and culture, the hotel showcases rotating art exhibitions and integrates deeply with Melbourne's lively arts and entertainment landscape.

Property Highlights

5-star luxury setting amidst Melbourne’s shopping, theatre, and business districts
363 rooms offering spectacular views of Melbourne
Exclusive Club Lounge embodying the French spirit of joie-de-vivre for club guests
Modern French-inspired dining at No35 restaurant
Signature cocktails and refined ambiance at Atrium Bar on 35

Role Overview

The Reservations Agent serves as the initial contact for many guests, playing a critical role in shaping their experience well before arrival. This position demands professionalism, keen attention to detail, and a genuine passion for delivering outstanding service, transforming enquiries into unforgettable stays while ensuring a personalized and seamless guest journey.

Key Responsibilities

Accurately handling room reservations through phone, email, and online platforms
Providing exceptional customer service aligned with luxury brand standards
Informing guests about accommodation options, dining venues, and hotel amenities
Offering personalized suggestions and upselling opportunities to enhance guest experiences
Cultivating strong guest relationships and anticipating their requirements prior to arrival
Collaborating with Front Office, Sales, and Revenue departments to boost guest satisfaction and hotel performance
Maintaining precise reservation records capturing all guest preferences

Candidate Qualifications

Excellent verbal and interpersonal communication abilities
Preferably prior experience in reservations, front office, customer service, or luxury hospitality sectors
Strong organizational skills with great attention to detail
Comfortable using hotel reservation systems and relevant technologies
Proactive and solution-oriented mindset with the ability to stay composed under pressure
Dedicated to delivering exceptional service at every interaction

Additional Details and Benefits

Working at Sofitel Melbourne on Collins offers excellent career advancement within both the hotel and the larger Accor Group. The company embraces diversity and inclusion, committed to attracting and promoting a wide range of talent.

The organization's values emphasize heartfelt human connection, ensuring that every team member feels treasured, motivated, and encouraged to pursue excellence daily.

Employee perks include:

Career growth with the leading hotel group in the Pacific region
Conveniently located in Melbourne’s CBD
Laundered uniforms provided
Complimentary hotel stay packages on work anniversaries
Access to global employee benefits across Accor Hotels for employees and their families and friends

Reservations Sales Agent