- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 5小时前
- 工作模式
- 在家办公
- 恢复
- 需要申请
职位描述
About the Role
As a Remote File Clerk, you will be responsible for ensuring digital and scanned documents are accurately maintained, organized, searchable, and compliant with regulations. Your role will support various departments by receiving files, verifying completeness, applying naming standards, and categorizing files appropriately while maintaining a thorough audit trail documenting receipt, processing times, and storage locations. The position demands working efficiently in a high-volume environment with a strong emphasis on accuracy and confidentiality.
Core Responsibilities
- Receive files via shared inboxes, portals, internal ticketing systems, and cloud storage platforms.
- Verify document types, completeness of required fields, ensure signatures and attachments are included.
- Index files using standardized metadata such as client or project ID, dates, document categories, versions, and regional tags.
- Apply uniform naming conventions and folder structures to maintain order.
- Convert documents between formats as necessary, including merging/splitting PDFs, converting images to PDFs, compressing files, and labeling versions.
- Manage controlled document libraries by differentiating final, draft, and archived versions and applying retention tags appropriately.
- Conduct daily quality control checks to detect duplicates, misfiled documents, missing pages, and illegible scans.
- Identify exceptions and refer them to appropriate personnel with detailed notes.
- Maintain error logs and help implement process improvements that reduce the need for rework.
- Handle sensitive records with strict adherence to access controls and confidentiality policies.
- Comply with retention schedules, legal holds, and archival or deletion instructions.
- Assist in audits by promptly retrieving documents and documenting the chain of custody.
- Collaborate with teams from HR, Finance, Operations, Legal, and Customer Service to clarify document requirements.
- Provide updates on processing backlogs, turnaround metrics, and issues encountered during document handling.
Tools You Will Use
Cloud storage services such as Google Drive, SharePoint, and Dropbox; document management tools like Adobe Acrobat or equivalents; spreadsheet applications; ticketing systems including Jira, Asana, or ServiceNow; e-signature software; and general office productivity tools.
Success Indicators
- High accuracy rates reflected in low misfiling and metadata errors.
- Efficient turnaround times from receipt to file completion.
- Minimal backlog size and high daily throughput.
- Quick and complete audit retrievals.
- Strong compliance with access control and retention tagging protocols.
Qualifications
- Prior experience in records management, administrative support, clerical duties, or document control is preferred.
- Excellent attention to detail and consistent adherence to naming and filing rules.
- Ability to handle confidential information with strict procedural compliance.
- Basic computer skills including file management, spreadsheets, PDFs, and collaboration platforms.