Remote Call Center Representative (CSR) - Contract

Overview

We are looking for a remote Call Center Representative to join our team and contribute to improving healthcare accessibility. This critical role involves supporting consumers via inbound and outbound calls, helping them through health coverage applications, and ensuring courteous, timely assistance.

Key Qualifications

• High school diploma or equivalent required
• Background in healthcare, call centers, or case work preferred
• Proficient in Microsoft Word and Excel
• Experience engaging with diverse and culturally or linguistically disadvantaged populations
• Skilled in using CRM and DC systems efficiently
• Strong organizational, communication, interpersonal, problem-solving, and critical thinking skills
• Comfortable in a fast-paced environment

Desired Additional Skills

• Previous involvement with health insurance or benefits enrollment processes
• Understanding of healthcare policies and related procedures
• Familiarity with remote collaboration tools such as Microsoft Teams

Requirements

• High-speed internet connection (minimum 300 Mbps) for remote work
• Responsiveness to communications during working hours including emails, calls, and messages
• Ability to remain seated for extended periods while working on a computer