Receptionist

About Portico and Role Overview

Portico fosters a unique culture emphasizing dedication, growth, and an enjoyable work environment. We value diversity and equal opportunity, ensuring all individuals have the chance to advance their careers. We are looking for a courteous, welcoming Receptionist to join our team at the Milton Keynes office of a renowned bank.

This position serves as the initial point of contact for everyone entering the facility, tasked with delivering an outstanding front-of-house experience to colleagues, clients, visitors, contractors, and the general public. Operating from a ground-floor reception area accessible to all, the role demands a friendly, efficient, and professional demeanor to guarantee each visitor’s time on site is exceptional.

Primary Responsibilities

• Offer a warm and professional greeting to all visitors, staff, clients, and contractors.
• Serve as the main point of contact for reception inquiries, providing precise information and assistance.
• Oversee visitor check-ins and check-outs, ensuring compliance with access and security protocols.
• Distribute visitor badges and keep detailed records of visitor activity.
• Manage meeting room reservations and assist visitors throughout their visit.
• Develop and maintain positive relationships with colleagues, clients, contractors, and service providers.
• Deliver a smooth and effective front-of-house service consistently.
• Communicate confidently with stakeholders at all levels, including senior management and board executives.
• Ensure the reception area is presented professionally and is well-maintained.
• Collaborate with internal teams to enhance workplace and visitor experiences.
• Proactively respond to inquiries, evolving situations, and changing priorities during the workday.

Work Schedule and Compensation

The role requires 40 hours of work weekly with shifts scheduled between 7:30 AM and 6:00 PM from Monday through Friday. The salary offered is £30,500 per year.

Candidate Profile and Qualifications

Ideal candidates will have a genuine enthusiasm for people and pride themselves on excellent customer service. Experience in sectors such as hospitality, retail, leisure, travel, or other customer-facing environments is valuable, especially for those seeking to transition into a corporate setting.

• Friendly, approachable, and highly professional demeanor.
• Strong passion for delivering impeccable customer service.
• Effective communication skills and interpersonal confidence.
• A welcoming, positive attitude complemented by a genuine smile.
• Organized, proactive, and focused on solutions.
• Able to cultivate relationships across all organizational levels.
• Calm and reliable, maintaining professionalism amidst a busy environment.
• Capable of working independently as well as contributing to a collaborative, high-achieving team.
• Skilled at managing several priorities simultaneously without compromising service quality.

Essential Competencies

• Excellent communication and customer service abilities.
• Professional presentation and demeanor.
• Meticulous attention to detail and strong organizational aptitude.
• Confidence in engaging with a diverse array of visitors and stakeholders.
• Ability to stay composed under pressure.
• A positive, helpful attitude and readiness to support others.

Previous corporate reception experience is not mandatory; the emphasis is on a customer service mindset, eagerness to learn, and a commitment to crafting memorable experiences.

Additional Benefits

• Generous holiday entitlement.
• Pension scheme contributions.
• Life insurance coverage.
• Enhanced annual leave provision.
• Refer-a-friend bonus program.
• Employee appreciation voucher schemes.
• Access to a 24-hour personal support helpline offering counseling and information.
• Discounts through Choices platform for a wide range of retailers, hotels, cinemas, and more.
• Comprehensive training and development opportunities via our Training Academy.