Receptionist

Company Overview

TRIP INN Hotel is a hospitality establishment located at Schmidtstraße 57 in Frankfurt-Gallus. The hotel provides guests with a modern and comfortable experience complemented by culinary services in a central area. Employees enjoy a service-focused work atmosphere with direct interaction with guests and a variety of duties at the reception.

Role Summary

As a Receptionist, you will welcome and assist guests, manage check-in and check-out processes, and handle reservations and bookings. Your duties include responding to telephone and email inquiries, providing information about hotel services and the local area, and coordinating requests with other departments. Regular responsibilities also involve administrative tasks such as maintaining guest records, issuing invoices, and processing payments. You will ensure smooth operations at the front desk, support organizational activities, and contribute to maintaining high service standards. This is a full-time position based on-site in the Frankfurt Rhine-Main Metropolitan Area.

Qualifications

• Excellent communication skills and professional telephone etiquette to interact politely, clearly, and service-oriented with guests and external partners.
• Proven experience in standard reception duties including check-in/check-out, reservation management, and guest support with proficiency in hotel or booking software.
• Strong administrative and office skills such as data maintenance, correspondence, and document filing, with basic knowledge of common office applications.
• Customer-focused approach, empathy, and problem-solving abilities in direct guest interactions.
• Preferred experience in hospitality or gastronomy, strong German language skills, and basic English proficiency; additional languages, polished appearance, and willingness to work shifts and weekends are advantageous.