Receptionist / Front Office Executive

Job Overview

The role involves serving as the initial point of contact for salon clients, offering a polished and welcoming experience at the front desk.

Key Responsibilities

• Warmly welcome and greet clients upon their arrival.
• Manage all incoming phone calls and WhatsApp messages efficiently.
• Schedule and organize client appointments and bookings.
• Keep accurate records of customers and daily operational reports.
• Communicate and coordinate effectively with beauticians and hair stylists.
• Handle billing procedures and manage basic cash transactions responsibly.
• Inform clients about various salon services and available packages.
• Deliver exceptional customer service to enhance client satisfaction.

Required Skills and Attributes

• Strong communication skills with the ability to engage customers professionally.
• Basic proficiency in computer usage for managing appointments and records.
• A friendly demeanor combined with a professional attitude.
• Fluency in Gujarati and Hindi, along with foundational English communication skills.