Product Manager

About the Company

We are creating advanced commerce and financial services solutions tailored for merchants and customers throughout the Middle East. Our platform facilitates payments, merchant solutions, embedded finance, and digital commerce functionalities in multiple markets, enabling businesses to thrive via technology, data insights, and seamless user experiences. As we broaden our reach across UAE and the GCC, we seek a skilled Product Manager to lead product innovation, operational excellence, and tangible business results.

Role Overview

We invite an experienced Product Manager to spearhead impactful projects in payments, merchant platforms, commerce, and financial services. This role encompasses full ownership of the product lifecycle—from identifying customer challenges, establishing product strategies to managing delivery, launch, and ongoing refinements. The successful candidate will demonstrate sharp product acumen, analytic problem-solving abilities, empathy for users, and strong collaboration across engineering, design, business, operations, compliance, and partner teams.

Key Responsibilities

• Lead one or more product domains setting vision, strategy, and roadmaps aligned with business goals and customer requirements.
• Identify market opportunities in the UAE and GCC for merchant ecosystems, payments, and commerce.
• Define metrics for success and continually assess product performance.
• Manage the entire product development cycle: discovery, requirement gathering, prioritization, development, launch, and iteration.
• Create detailed product requirement documents, user stories, and acceptance criteria.
• Collaborate closely with engineering and design to deliver timely, high-quality products.
• Champion agile methodologies and sprint planning.
• Engage customers and merchants through interviews, research, and usability studies to uncover pain points and opportunities.
• Analyze transaction and behavioral data to guide product decisions.
• Develop solutions enhancing merchant onboarding, payments, settlement, checkout, and customer engagement.
• Define and track KPIs such as adoption, activation, retention, conversion rates, transaction volumes, revenue, and satisfaction.
• Conduct funnel and cohort analyses and A/B tests to refine performance.
• Use data insights to prioritize features and evaluate product impact.
• Collaborate with cross-functional teams including engineering, design, business, operations, compliance, risk, and support.
• Coordinate multi-stakeholder product launches and maintain regulatory compliance.
• Work smoothly with external partners like payment networks, banks, fintechs, and technology vendors.

Qualifications & Experience

• 5 to 8 years of product management experience in fintech, payments, commerce, SaaS, digital banking or marketplace platforms.
• Proven track record of delivering customer-facing products from concept to launch.
• Understanding of payment ecosystems: cards, wallets, QR payments, BNPL, acquiring, issuing, and merchant solutions.
• Experience with APIs, integrations, and platform products highly valued.
• Strong analytical expertise using SQL, Excel, Tableau, Power BI, Mixpanel, Amplitude or similar tools.
• Excellent communication, stakeholder management, and influencing capabilities.
• Ability to excel in dynamic, fast-paced growth environments.
• Bachelor's degree in Engineering, Computer Science, Business, or related discipline; MBA advantageous.

Preferred Experience

• Familiarity with UAE or GCC payment systems and regulatory frameworks.
• Exposure to merchant platforms, POS ecosystems, checkout solutions, loyalty, or financial products.
• Experience collaborating with banks, payment gateways, service providers or fintech entities.
• Arabic market knowledge is a plus.

Success Indicators

• Delivery of impactful product features across UAE and GCC regions.
• Increased merchant adoption, customer interaction, and transaction growth.
• Accelerated product development cycles through effective execution and stakeholder cooperation.
• Measurable gains in conversion, retention, operational efficiency, and revenue.
• Robust cross-team and partner collaboration.
• Creation of scalable products supporting regional expansion and sustained business growth.