Patient Experience Specialist

About Renewal Body Contouring

Renewal Body Contouring is a highly specialized aesthetic clinic known for its niche body sculpting treatments. Our patients travel from across the United States and internationally—from Dallas and New York City to London and Dubai—to visit our RDU location. Founded by the internationally recognized, Duke-trained surgeon Dr. Jason Miller, the clinic thrives largely due to the exceptional service provided by our team, which has built a reputation for delivering five-star patient experiences.

Role Overview

We seek a sincere and enthusiastic individual devoted to crafting memorable personal experiences. Our clientele includes high-profile patients expecting premium service paired with genuine compassion extended to all visitors and patients.

Key Responsibilities

• Ensure that every guest and patient feels acknowledged and well cared for
• Organize and manage every patient's arrival smoothly
• Take responsibility for the environment of patient entry and reception
• Coordinate patient flow and appointment scheduling to guarantee seamless operations
• Enhance patient departure processes and follow-up activities
• Continuously seek innovative ways to improve patient experience across all interaction points

Desired Qualities and Skills

• Heightened emotional intelligence with genuine empathy and natural attentiveness
• Strong communication capabilities, both verbal and written
• Dependable and accountable collaborator who thrives in a team-based setting
• Warm and positive demeanor
• Highly organized and detail-oriented
• Open to learning and actively contributing to overall team success

Potential Challenges for Candidates

• Those preferring solitary or remote work may find this role unsuitable
• Individuals needing strict hierarchies or intensive supervision could struggle
• People inclined to operate rigidly within fixed job descriptions might find adaptation difficult

Opportunity

Joining our team means becoming part of a unique environment where profound connections with patients are fostered beyond typical plastic surgery norms. We value growth, mastery of individual strengths, and creating authentic engagement between staff and patients.

Compensation and Benefits

• Annual salary range from $40,000 to $70,000
• Benefits include a matching 401(k) plan, health insurance coverage, and flexible paid time off (PTO)