Partnerships and Growth Representative

About Getlabs

Getlabs leads the market in home-based diagnostic services. Healthcare providers collaborate with Getlabs to deploy mobile phlebotomists to patients’ residences to collect laboratory samples, vital signs, and advanced diagnostics. Utilizing Getlabs enables partners to enhance patient compliance and bridge care gaps with same-day service available nationwide. The company has raised $50M from key strategic investors including Labcorp and Quest, two of the largest diagnostic laboratories in the U.S., with a mission to make diagnostic access universal and save lives.

Role Overview

The Partnerships and Growth Representative is vital in supporting Customer Success and Business Development teams. This role extends team capacities by addressing daily partner requirements, facilitating smooth operational workflows, and fostering account growth. Ideal candidates are organized, proactive, responsive, able to manage multiple tasks while prioritizing partner satisfaction and execution excellence.

Key Responsibilities

• Act as the main contact for a portfolio of partners post-implementation, ensuring a high-touch customer experience through timely communication and relationship nurturing.
• Build trusted partnerships with operational, clinical, and executive stakeholders.
• Manage partner escalations effectively from start to resolution, maintaining clear communication.
• Understand partner business goals deeply and provide tailored solutions to support success.
• Drive product adoption, utilization, and sustained engagement within assigned accounts.
• Lead portal demonstrations, onboarding, and training for new and existing partner teams.
• Introduce partners to new product features and service enhancements that boost performance.
• Identify expansion, cross-selling opportunities, and ways to increase usage.
• Collaborate closely with Business Development to aid in renewal strategies and growth initiatives.
• Monitor customer health indicators to preempt retention challenges.
• Manage partner projects end-to-end, coordinating planning, execution, timelines, deliverables, and communications.
• Coordinate the implementation of workflow improvements and product launches.
• Keep detailed documentation and action plans in Salesforce CRM.
• Serve as liaison among Business Development and internal teams ensuring alignment through sales and post-sales stages.
• Work with Operations, Clinical, Engineering, Finance, and Patient Experience teams to gather partner insights and drive product and operational improvements.
• Monitor partner performance against SLAs, KPIs, adoption trends and service metrics; identify gaps and recommend solutions.
• Maintain accurate reporting and account activities using Salesforce CRM.

Qualifications

• Between 3 to 5 years of experience in Customer Success, Partnerships, Account or Client Management, or Customer Experience roles.
• Experience in a rapidly expanding SaaS and services environment.
• Background in healthcare fields such as diagnostics, laboratories, digital health, or healthcare technology is preferred.
• Proven skill in cultivating trusted relationships with both executive and operational stakeholders.
• Strong project management capabilities managing multiple priorities effectively.
• Experience delivering virtual portal demo presentations and training sessions.
• Excellent communication, presentation, and organizational abilities.
• Problem-solving mindset with solution focus.
• Strong analytical aptitude using dashboards and customer metrics.
• Proficient with Salesforce CRM for account management and reporting.
• Self-driven, highly organized, and comfortable in a fast-paced, changing environment.
• Attention to detail and commitment to providing excellent partner experiences.

Compensation and Benefits

• Competitive salary ranging from $80,000 to $90,000 with performance bonuses, totaling up to $110,000 OTE.
• Opportunity to participate in a valuable stock option program.
• Comprehensive medical, dental, and vision insurance options.
• Flexible and unlimited vacation policy.
• A vibrant company culture with ambitious, talented, and enjoyable colleagues.

Diversity and Inclusion Statement

Getlabs promotes equal opportunity and inclusivity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other protected categories.

Use of AI in Recruitment

The company may incorporate artificial intelligence tools in parts of the recruitment process like application review, resume analysis, or response evaluation. These tools support but do not replace human judgment. Final hiring decisions are made by human recruiters. Candidates can request details on data processing methods.