Outreach Keyworker - Transitional Housing

About the Role

The Outreach Keyworker for Transitional Housing at Auckland City Mission plays a crucial role in providing immediate and intensive support to individuals facing homelessness. This position focuses on engaging whaiora through rapid intake, conducting safety assessments, and addressing urgent needs within a dynamic and fast-paced context. The role offers short-term, focused assistance lasting up to four weeks, aiming to facilitate a seamless progression into mainstream transitional housing via coordinated and whānau-centred practices.

What We Offer

• Weekly cultural engagement activities including Kapa Haka and waiata, alongside monthly romiromi sessions.
• Access to Employee Assistance Program (EAP) and external supervision services.
• Dedicated “Mission Leave” for personal wellbeing in addition to regular annual and sick leave entitlements.
• Tangihanga leave provisions.
• Eligibility for sick leave from the first day of employment.
• Continuous opportunities for professional training and development.
• Exclusive staff discounts at the Mission’s Op Shops and Pharmacy.
• Availability of affordable fresh produce through the Mission Grocer initiative.
• Convenient public transportation access and discounted parking facilities.
• Prospects for career advancement within the Auckland City Mission organisation.

Key Responsibilities

• Proactively engage whaiora experiencing rough sleeping via assertive outreach.
• Utilise Auckland City Mission’s assessment framework to understand and evaluate whaiora needs effectively.
• Provide case management services to individuals facing homelessness or unstable housing situations.
• Create and implement collaborative, targeted, and time-sensitive action plans designed to foster confidence, accountability, and independence.
• Collaborate closely with the Intake Coordinator in reviewing and processing essential documentation necessary for rapid intake procedures.

Candidate Profile

• Possesses a relevant tertiary qualification, preferably specialising in social work, mental health, or addiction services.
• Demonstrates a committed adherence to Te Tiriti o Waitangi and embodies the Auckland City Mission’s core values: Manaakitanga, Atawhai, Rangapū, Mana Tika, and Mana Ōrite through practical actions.
• Experienced in managing complex caseloads involving clients with issues related to trauma, mental health, addictions, poverty, and homelessness.
• Shows initiative and resourcefulness in navigating both formal and informal channels to accomplish goals.
• Holds a valid full New Zealand Driver’s Licence.

Additional Information

We acknowledge that expertise, skills, and understanding can originate from diverse experiences including paid employment, volunteering, church activities, marae, iwi or whānau responsibilities, or various community roles.

About Auckland City Mission

Auckland City Mission – Te Tāpui Atawhai supports individuals in Tāmaki Makaurau confronting poverty, homelessness, hunger, and social isolation. With a legacy exceeding 100 years, the organisation offers integrated assistance across areas such as housing, food security, health, and recovery, impacting tens of thousands of people annually. The Mission’s initiatives are deeply rooted in the principles of Te Tiriti o Waitangi and are guided by the values of Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite. The Mission fosters belief in people, collective responsibility, and hope, encouraging those who share these values to join their team.

Application Details

• Employment Type: Full-time
• Location: Auckland, New Zealand
• Application Deadline: 26 August 2026