Operations Supervisor

About the Company

Join Victoria’s Secret & Co, a globally recognized leader in specialty retail, known for its innovation and high standards in lingerie and fashion. Be part of a team dedicated to placing customers first, creating joyful products and experiences.

Victoria’s Secret & Co values individuality and embraces diverse perspectives. Here, employees have opportunities to grow professionally, enhance skills, and learn from industry experts.

Role Overview

The Operations Supervisor is a principled leader responsible for supporting daily operational activities and maintaining store preparedness. Reporting to the Store Manager or Assistant Store Manager, this role plays a critical part in ensuring smooth store operations.

Key Responsibilities

• Manage shipment processing, stock replenishment, and organize inventory efficiently.
• Uphold back-of-house standards and ensure inventory accuracy.
• Maintain store cleanliness, safety protocols, and compliance with regulations.
• Recognize operational challenges and report them appropriately.
• Depending on the store's size and complexity, the role may expand to broader leadership duties.

Store Leadership Expectations

• Exemplify and embody company values in leadership.
• Act as the Head Coach by guiding team members through coaching, zoning, and both team and individual selling.
• Develop and mentor associates and leaders.
• Perform daily workforce management tasks.
• Ensure visual merchandising meets company standards.
• Work collaboratively with cross-functional teams for flawless execution.
• Demonstrate leadership behaviors that align with company competencies.
• Enforce company policies and procedures rigorously.
• Undertake other duties as assigned.

Compensation

The role offers a salary range between $18.40 and $22.10 per hour. Actual pay will be based on factors such as skills, experience, and location.

Requirements

• Genuine enthusiasm for the Victoria’s Secret brand and commitment to enhancing customer satisfaction and loyalty.
• Strong focus on detail and effective execution of tasks.
• Able to perform well in fast-paced retail environments.
• Capability to provide coaching on the spot.
• Preferred: 1–2 years of retail experience.
• Flexibility to work evenings, weekends, and varied schedules.
• Physical ability to lift up to 40 pounds and perform activities including bending, stretching, kneeling, walking, and standing for extended periods.
• Proficiency in using technological devices such as headsets, mobile devices, and computers.

Additional Information

Applicants and employees with disabilities will receive necessary accommodations during hiring and assessment processes as required by law. Contact can be made via phone or email for such accommodations.

The company is an equal opportunity employer that prohibits discrimination based on race, ancestry, color, origin, religion, gender identity or expression, national origin, citizenship, age, disability, sexual orientation, family or marital status, or any other protected categories recognized in Canada. Employment is limited to individuals authorized to work in Canada.