Operations Manager

About the Role

Rooter Hero seeks a dynamic Operations Manager based in San Diego, CA for an onsite, full-time leadership role. This position demands a hands-on operator with proven expertise in sales leadership, culture cultivation, and driving revenue through operational excellence. Our company manages 10 locations with close to $200 million in annual HVAC and plumbing revenue. We pride ourselves on elite execution, rapid expansion, strong marketing initiatives, and fostering a results-focused culture.

Primary Responsibilities

• Provide comprehensive operational leadership of the assigned branch/location.
• Assume full responsibility for the profit and loss statement (P&L).
• Accelerate revenue growth and enhance profitability.
• Conduct daily monitoring of key performance indicators and other metrics.
• Oversee recruitment, hiring, and training, nurturing top-tier talent.
• Lead sales initiatives by coaching field teams to improve performance.
• Ensure operational efficiency and enforce accountability.
• Manage budgets, labor costs, and department effectiveness.
• Develop and sustain a strong organizational culture and employee retention.
• Guarantee exceptional customer experiences.
• Implement structured and disciplined execution across departments.

Candidate Requirements

• Demonstrated extensive sales experience with a history of boosting revenue and creating high-performing teams.
• Prior success managing high-revenue service operations.
• Strong knowledge of sales, operational management, and performance metrics.
• Capability to foster accountability and cultivate a winning culture.
• Leadership style characterized by intensity, urgency, and personal ownership.
• Superb organizational skills and a data-driven mindset.
• Ability to inspire teams while upholding standards.
• Thrives in dynamic, rapidly growing business environments.

Compensation and Benefits

Competitive annual salary ranging from $125,000 to $175,000 with performance-based incentives. Additional benefits include:

• 401(k) plan with company matching contributions.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and recognized holidays.
• Company vehicle or a vehicle allowance.
• Access to company phone and technology resources.
• Continuous leadership and professional growth opportunities.
• Potential for advancement within our fast-expanding organization.

Additional Information

This is a leadership role that requires active participation in daily operations, coaching, problem-solving, and driving organizational success. Candidates seeking traditional corporate desk roles should consider alternate opportunities. We seek empire builders, not caretakers.

Application Invitation

If you possess the leadership skills, drive, and record of accomplishments to lead at this high level, we encourage you to apply now.