Operations Manager

Role Overview

The Operations Manager at EFAH Consultoria e Serviços em TI is a leadership position based onsite in Abu Dhabi, focused on steering overall business direction, ensuring operational efficiency, and enhancing client satisfaction. The role involves managing key client partnerships, developing and optimizing service offerings, supervising project delivery, and guiding teams to adhere to quality standards, budgets, and deadlines.

Key Responsibilities

This role requires hands-on leadership in decision-making, risk management, continuous enhancement of internal processes, financial planning and reporting, driving business growth initiatives, and representing the company in negotiations and industry engagements.

Qualifications and Skills

Ideal candidates will have solid expertise in IT consulting or technology services, understanding system infrastructure and service delivery. Proven success in strategic business planning, budgeting, team leadership, client relationship management, negotiation, and multitasking multiple projects is essential. Strong analytical and problem-solving abilities to make data-driven decisions are required. Fluency in English is necessary, and additional language proficiency is advantageous.

Education and Experience

A bachelor's degree or higher in Information Technology, Business Administration, Engineering, or a related field is required, or commensurate practical experience. Experience within the Boston technology/business ecosystem is beneficial. Commitment to ethical, inclusive, and collaborative business conduct is crucial.