Operations & Business Development Coordinator

About Urban Clean WA

Urban Clean Western Australia operates a thriving commercial cleaning franchise network, committed to delivering exceptional cleaning results, proactive communication, and a seamless customer experience. From our Ascot headquarters, we support numerous franchisees and commercial clients across the region by utilizing comprehensive systems, hands-on training, technology, and an unwavering focus on quality.

Role Overview

This unique position blends B2B sales with operational duties, with about 60% of time dedicated to active face-to-face sales prospecting and 40% to operational coordination. The coordinator will engage with businesses directly—often unannounced—using proven scripts to initiate conversations, evaluate needs, and gather data essential for proposal development. Additional responsibilities include making qualification and follow-up calls, attending site walkthroughs, maintaining a sales pipeline, and assisting with contract launches. Operationally, the role includes conducting audits, fostering customer relationships, and supporting franchisees in meeting Urban Clean's quality standards.

Key Responsibilities

• Conduct direct B2B sales probing by visiting designated commercial areas and initiating dialogue using structured scripts.
• Identify decision-makers, assess client requirements, and collect data to support proposal preparation.
• Perform qualified outbound and follow-up calls to ensure consistent opportunity progression.
• Participate in client walkthroughs, aiding in scoping, quoting, and follow-up sales activities.
• Maintain robust relationships with clients and franchisees, intervening proactively to manage account concerns.
• Complete site inductions, audits, and quality follow-ups at commercial locations.
• Coordinate service issues and oversee resolution processes efficiently.
• Coach franchisees regarding Urban Clean’s systems, communication protocols, reporting, and quality expectations.
• Keep an accurate record of sales pipeline activities and provide weekly performance reports.
• Identify growth prospects within existing accounts through additional or enhanced service offerings.
• Facilitate smooth handover and implementation of new contracts.

Success Factors

• Experience in B2B sales, field sales, lead generation, service operations, or business development.
• Comfort and confidence in cold visiting businesses and initiating professional conversations without prior appointments.
• Aptitude for mastering and naturally applying structured sales scripts and carrying out follow-up communications.
• Resilience and self-motivation to handle rejection or busy prospects without discouragement.
• Strong communication skills to build rapport with business owners, customers, and potential clients.
• Attention to detail with excellent record-keeping and reliability in following through on commitments.
• Familiarity with working to targets, CRM systems, spreadsheets, and data-driven performance reporting.
• Ability to balance empathy and accountability while addressing quality standards directly.
• Enjoyment in balancing fieldwork with administrative tasks such as data management and system usage.
• Current driver's license and access to a reliable, insured, registered vehicle.
• Possession of a dependable smartphone and laptop compatible with cloud-based systems and business applications.

Preferred Experience

Commercial cleaning, facilities management, or franchising exposure is advantageous, though a proactive attitude, commercial sense, and quick-learning abilities are equally valued.

Compensation & Benefits

• Base annual salary starting at 70000 AUD, plus a 5000 AUD annual allowance to cover personal vehicle, mobile phone, and laptop expenses, with superannuation paid on top.
• Salary increase to 75000 AUD annually after three months upon meeting KPIs, accompanied by the same allowance and superannuation benefits.
• Performance bonuses for surpassing sales and audit targets, potentially earning approximately 10000 AUD per year, with unlimited sales earning potential.
• Cloud-based working flexibility, with employees providing their own vehicle and devices.
• Structured training in Urban Clean operational systems, commercial cleaning, and sales methodologies.
• A supportive leadership environment with real prospects for advancement into senior operational or commercial positions.
• Opportunity to make a tangible impact in a flourishing Western Australian business that rewards strong performance.

Application Process

If you are self-driven and enjoy a role combining operations with growth initiatives, submit your resume and a brief cover letter outlining why this hybrid position aligns with your skills. Include an example of a customer service, operational, or sales challenge you have taken responsibility for and successfully resolved. Employment is contingent upon reference, work-right, and driver's license verification.