Onsite IT Support Engineer

Overview

Join a well-established European company focusing on expanding their internal IT capabilities. This hands-on position involves supporting multiple sites across the North Rhine-Westphalia region in Germany by providing technical assistance directly to staff. The role suits individuals who prefer varied daily tasks and enjoy being on the move rather than confined to a desk.

Key Responsibilities

• Deliver reliable on-location technical support by visiting various company offices.
• Deploy, relocate, and set up desktops, laptops, and other workplace hardware.
• Identify, diagnose, and resolve hardware, software, and user-related problems.
• Install, configure, and update printers and peripheral devices.
• Conduct hardware upgrades and replacement initiatives.
• Handle installation and maintenance of structured cabling for IT equipment.
• Maintain accurate asset documentation and update the Configuration Management Database (CMDB).
• Monitor IT hardware inventory and support lifecycle management.
• Organize and plan your schedule efficiently to coordinate site visits.

Candidate Profile

• Formal qualification in IT, System Integration, or related technical field.
• Experience in desktop support, field engineering, or workplace IT environments.
• Proficient with Microsoft Windows OS and Microsoft Office suite.
• Well-versed in supporting PCs, laptops, printers, and other end-user hardware.
• Strong analytical and troubleshooting capabilities with a methodical problem-solving approach.
• Excellent interpersonal and communication skills with a customer service orientation.
• Ability to work independently and manage workload effectively.
• Basic understanding of ITIL best practices.
• Fluent in German and good command of English.
• Possession of a valid Class B driving license.

What You Will Gain

• Opportunity to be part of a large, stable organization with a robust technology department.
• A diverse role supporting various sites and technologies.
• Significant autonomy and personal responsibility in everyday tasks.
• Continuous professional development with ongoing training.
• Potential for career advancement within a steady company.
• Collaborative work culture valuing quality, customer-centric service, and continuous improvement.