- 经验
- 1年以上
- 薪水
- —
- 职位空缺
- 1
- 发布
- 14小时前
- 工作模式
- 在办公室
- 合格
- Priority considered for Tsuut'ina Nation members; open to candidates meeting experience and skill requirements.
- 恢复
- 需要申请
你的工作地点
职位描述
About Grey Eagle Resort & Casino
Situated on the Tsuut'ina First Nation, Grey Eagle Resort & Casino stands as Calgary's premier entertainment venue, offering a lively and fast-paced work atmosphere. We are seeking motivated and energetic individuals to join our diverse team. We provide competitive wages, benefits, and career advancement opportunities.
Position Overview
Reporting to the Night Manager, the Night Auditor manages the nightly audit processes essential for hotel operations. This role involves verifying the daily property income, ensuring customer accounts are accurate and balanced, and delivering excellent customer service to guests and internal teams.
Key Responsibilities
- Audit and balance daily charges across all departments to customer folios, master accounts, and house accounts, correcting discrepancies and ensuring proper documentation.
- Deliver exceptional customer service, striving to meet and surpass guest expectations.
- Reconcile the rooms audit with the night clerk’s summary report.
- Maintain clear communication with guests, teammates, and supervisors.
- Execute nightly computer processing sequences to prepare systems for the next day's operations.
- Manage guest-related issues independently in the absence of management.
Qualifications and Experience
- At least one year of guest service experience within a related industry.
- Minimum one-year experience utilizing the Opera Property Management System.
- At least one year of prior hotel experience.
Skills and Abilities
- Proven ability to work autonomously while also collaborating effectively as part of a team.
- Strong skills in guest relations, capable of handling diverse guest situations tactfully.
- Adaptability, positivity, and energy to perform well in a high-pressure, fast-paced environment.
- Proficient data entry, analytical thinking, and communication skills.
- Competence in Microsoft Word, Excel, network systems, and Micros Opera software.
- Excellent prioritization skills to meet deadlines consistently.
- Flexibility to work all shifts including evenings, weekends, and holidays.
- Ability to maintain focus, courtesy, and energy throughout overnight hours, from 11 PM to 7 AM.
Additional Information
Applications will be reviewed carefully, and only suitable candidates will be contacted for interviews. Please refrain from making phone inquiries. Priority consideration will be given to members of the Tsuut'ina Nation.