Network Engineer - 1 Year Contract

Job Overview

This position is based onsite at the client location and entails supporting and managing essential wireless network infrastructure. The Network Engineer will handle troubleshooting, maintenance, incident responses, preventive maintenance, implementations, vendor collaboration, and continuous support for expansive wireless systems functioning in a 24/7 operational environment.

Key Responsibilities

• Oversee daily wireless infrastructure operations including Cisco Wireless solutions, Aruba platforms, network switches, firewalls, captive portals, and authentication mechanisms.
• Troubleshoot connectivity problems relating to Wireless networks, DNS, DHCP, captive portal logins, OTP authentication, VLAN routing, and internet access.
• Handle technical escalations and troubleshoot major incidents impacting services.
• Carry out preventive maintenance, firmware updates, patching, and infrastructure refresh activities.
• Assist in Wireless LAN Controller upgrades, including Access Point image updates, failover testing, rollback strategies, and validation.
• Collaborate with vendor technical assistance centers like Cisco TAC and Aruba TAC for problem-solving and investigations.
• Conduct root cause analyses, and compile incident reports alongside technical insights and recommendations for prevention.
• Support deployment and implementation efforts such as Access Point setups, switch replacements, firewall migrations, SSL updates, and network transitions.
• Coordinate with various stakeholders, including vendors, contractors, and facility operations during maintenance and implementations.
• Participate in testing procedures including congestion and failover testing, WiFi roaming enhancements, and Power over Ethernet/network verification.
• Monitor network health via management tools like Catalyst Center, AirWave, SevOne, LogicMonitor, and NetAlly.
• Utilize IT Service Management platforms (ServiceNow) for incident, change management, and service requests.
• Maintain comprehensive technical documentation—installation plans, diagrams, inventories, validation proofs, and maintenance logs.
• Provide after-hours maintenance support, standby duties, and emergency troubleshooting as needed.
• Ensure adherence to operational governance, safety protocols, and change management policies.

Qualifications

• Diploma or Degree in IT, Computer Engineering, Network Engineering, or related disciplines.
• 3 to 5 years of practical experience supporting network and wireless infrastructures.
• Proficient with Cisco Wireless LAN Controllers and Aruba wireless solutions.
• Strong understanding of switching, routing, firewalls, network security, DNS, DHCP, VLANs, and authentication protocols.
• Experienced with network monitoring and management tools: Cisco Catalyst Center, AirWave, SevOne, LogicMonitor, ServiceNow.
• Familiarity with incident management, root cause analysis, and maintenance procedures.
• Preferred experience supporting mission-critical or enterprise environments.
• Excellent troubleshooting aptitude, communication, and coordination abilities.
• Capability to work autonomously and support after-hours operational needs.
• Certifications such as CCNA, CCNP, Aruba Mobility Associate/Professional, and ITIL Foundation are advantageous.

Work Environment and Conditions

• This is an onsite position requiring physical presence at client premises.
• The role may include standby responsibilities, shift duties, and after-business-hour maintenance depending on operational demands.