Manager Investigations (Qatarization)

About QNB

Founded in 1964 as Qatar's first Qatari-owned commercial bank, QNB Group has become the largest bank in the Middle East and Africa region. The Group operates across more than 31 countries on three continents, with over 28,000 employees serving around 20 million customers through approximately 1,000 branches and 4,300 ATMs. QNB is recognized among the highest rated regional banks by major credit rating agencies including Standard & Poor's, Moody's, and Fitch. It also holds the distinction of being the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine. Apart from its financial services, QNB actively supports community initiatives and sponsors social, educational, and sporting events.

Job Purpose

This position is responsible for the swift and accurate handling of inquiries regarding outward and inward remittances for both retail and corporate clients, ensuring adherence to company policies and procedures to minimize errors and escalations.

Key Responsibilities

• Carry out daily reconciliations of suspense and transit accounts related to remittance processing, alerting supervisors about long-pending transactions to initiate follow-ups and prevent losses.
• Implement performance metrics and best practices for the investigations team.
• Monitor and respond to all incoming queries via SWIFT and email daily, ensuring timely resolution.
• Operate within delegated authority limits responsibly.
• Encourage cost efficiency and productivity to optimize bank benefits and reduce wastage.
• Deliver prompt and effective remittance services to internal customers, primarily domestic branches, thereby enhancing external customer satisfaction.
• Support customers by addressing their inquiries on bank products and resolving their issues.
• Maintain service levels in line with internal agreements to improve turnaround times.
• Develop strong collaborative relationships with related departments to achieve organizational goals.
• Provide accurate data to auditors, compliance, financial control, and risk teams as needed.
• Comply with internal controls and policies to prevent suspicious fund transfers and ensure adherence to anti-money laundering regulations.
• Follow approved procedures for remittance processing and relevant Qatar Central Bank regulations.
• Actively work to reduce outstanding remittance inquiries and ensure daily clearance of all pending issues.
• Attend to all email communications daily with appropriate follow-up and escalation.
• Ensure transaction investigations are supported with proper documentation and approvals.
• Maintain detailed case records consistent with policy and regulatory requirements.
• Offer support to international branches and subsidiaries as required.
• Keep current with advancements in fund transfer and SWIFT operations, including legal and technological updates.
• Seek continual professional development opportunities to enhance knowledge and skills.

Education and Experience

• Bachelor's degree, preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology.
• A minimum of six years' relevant experience, ideally in a highly rated international banking environment.

Application Requirements

• Resume or CV
• Qatar ID (both front and back)
• Passport copy
• Education certificates
• Birth certificate