Logistics & Operations Assistant

About Valatam

Valatam is a company dedicated to connecting bilingual Latin American professionals with clients worldwide. Recognized as a Great Place to Work for 2025-2026, the organization values its team highly and promotes a positive work environment.

Role Overview

This fully remote, full-time position involves supporting a growing commercial services firm across multiple functions including Operations, Billing, and Customer Communication. The ideal candidate excels in fast-paced settings, managing administrative and operational duties independently with keen attention to detail. Working hours align with 6:00 AM to 2:00 PM PST (9:00 AM to 6:00 PM EST).

Key Responsibilities

• Carry out and supervise administrative activities across various departments ensuring timely completion of all tasks.
• Maintain precise data entry and update customer records in the CRM and other internal platforms.
• Professionally handle customer and internal queries through email and chat in a prompt manner.
• Coordinate scheduling, follow-ups, and all necessary documentation to enable smooth operational flow.
• Keep customer files, notes, and records meticulously organized and easily accessible.
• Prepare clear, accurate customer-facing documents and reports free from errors.
• Detect potential problems or delays and report them promptly to the appropriate coordinator.
• Perform other related duties as required to support operations.

Candidate Requirements

• Fluent in both English (C1/C2 level) and Spanish.
• Possess 2 to 5 years of experience in operations, administrative assistance, or customer service roles.
• Comfortable working independently with minimal supervision, while managing several priorities concurrently.
• Able to make simple decisions and adapt to workflows that may be partially documented or evolving.
• Familiarity with project management tools like Asana, Notion, or Trello is advantageous.
• Proficient with Google Workspace and Microsoft Office applications.
• Strong communication skills coupled with problem-solving capabilities.
• Have a quiet home workspace with a stable internet connection (minimum 10 Mbps download and 2 Mbps upload) plus a backup internet source.
• Holding a Bachelor’s or Associate’s degree is preferred.

Company Values and Benefits

The company culture is founded upon values described by the acronym ACTION (act to complete tasks), CARE (support others and maintain integrity), OUTSTANDING (strive for excellence), DEPENDABLE (take ownership), and ENERGY (bring positivity daily). Employees who identify with these principles are likely to thrive.

• Compensation ranges from a monthly equivalent of $696 to $1,044 USD depending on experience.
• Regular annual salary increases.
• Potential discretionary bonuses awarded by most clients at year-end (approximately 80% clients participate).
• Paid holidays include seven U.S. federal holidays plus four paid time off days annually.
• Monthly stipend for medical insurance once eligibility requirements are met.
• Additional perks such as birthday and anniversary bonuses along with gym and wellness allowances.
• Unlimited access to online fitness classes and participation in company events including Christmas festivities.

Important Notice

During the initial four months of employment, it is essential that candidates work from specified countries without any travel obligations to ensure an efficient onboarding process and full dedication to the role. Applicants with planned travel within this timeframe are advised to apply after their return to avoid application complications.