KYC Analyst (English Speaking)

About the Role

This position is located in Singapore and is a full-time onsite role within the Financial Markets vertical. As a valued member of the KYC/AML Specialist team, you will act as a critical interface between client relationship teams and AML Refresh Operations. Your main responsibility is to ensure the seamless handling of client periodic reviews within the Private Banking and Private Wealth Management sectors. The role requires collaboration with sales, banking, and market teams to supervise client refresh portfolios, track outstanding requirements, conduct screening processes, and resolve compliance or operational escalations.

Key Responsibilities

• Serve as the subject matter expert in KYC, assisting Client Advisors and Market Team Heads with complex due diligence and regulatory demands.
• Manage the entire KYC lifecycle including onboarding, trigger events, and periodic reviews to guarantee accuracy, completeness, and compliance with internal policies and APAC regulations.
• Assist the team in managing surges in Periodic KYC Reviews and coordinate with the Front Service Office in Singapore.
• Examine and verify client documents, conduct necessary screenings, and obtain compliance and business approvals.
• Promote teamwork and focus on achieving departmental goals and deadlines.
• Uphold strict standards for timely and precise AML CDD case completions.
• Work closely with Relationship Managers and front-office staff to clarify KYC requirements and facilitate smooth collection of client documents.
• Contribute to process enhancement efforts by suggesting improvements for efficiency, quality, and automation.
• Build and maintain effective partnerships across departments.
• Assist in monitoring annual refresh populations and other KYC cohorts alongside the coverage team.
• Ensure all KYC refresh cases comply fully with regulatory and internal policies and are completed accurately and efficiently.

Required Qualifications and Experience

• Bachelor’s degree in banking or finance.
• At least one year of practical experience in KYC operations, specifically in Private Banking or Private Wealth Management.
• Strong proficiency in KYC/AML regulations, especially AML CDD policy standards applicable in APAC.
• Excellent stakeholder relationship and communication skills with experience across various organizational levels.
• Background in client-facing roles involving KYC data gathering, remediation, or query resolution.
• High competency in documentation standards, statement of work narratives, and justifying risk assessments.
• Ability to juggle multiple tasks independently while fostering a cooperative team environment.
• Strong written and verbal communication skills tailored for clear KYC reporting and recommendations.
• Experience with PKR KYC/AML processes and knowledge of APAC regulatory bodies such as MAS and HKMA, including their specific client segment nuances.
• Preference for candidates with private banking experience in Singapore or Hong Kong.
• Experience managing complex client structures including trusts, offshore entities, and high-risk profiles.
• Familiarity with various KYC platforms and tools including CAWB, CBD, AppSuite, Cosima, Factiva, and Lexis Nexis, with a willingness to learn new systems.
• Understanding of operational processes for banking products and services relevant to clients.

Additional Information

eClerx is a global leader in productized services, combining people, technology, and domain expertise to deliver impactful business results. The company services numerous Fortune 2000 companies across financial services and various other sectors internationally. The organization employs over 19,000 individuals worldwide.

eClerx is an Equal Opportunity Employer committed to fostering an inclusive hiring process without discrimination on any legally protected basis and ensuring personal data protection.