IT Tech Support

About Alder Group

Celebrating 23 years in 2026, Alder Group unifies engineering and construction teams to deliver top-quality building, civil, and infrastructure projects throughout Queensland and Northern NSW. Our wide-ranging portfolio spans Infrastructure, Water and Wastewater, Education, Health, Commercial, Industrial, Hospitality, and Community sectors.

Joining Alder Group means becoming part of a team that values collaboration, integrity, and safety while encouraging professional growth and meaningful contributions.

Role Overview

We are seeking an accomplished IT Tech Support professional to provide front-line technology assistance across our offices and project locations. This position offers diverse, customer-centric duties including Level 1 and Level 2 support, managing device deployments, assisting with Microsoft 365 applications, and delivering on-site technology support.

Key Responsibilities

• Deliver Level 1 and Level 2 IT support to employees across the organization.
• Handle incident management and service requests through our ticketing system.
• Set up, configure, and troubleshoot laptops, desktops, mobile devices, and related peripherals.
• Provide support for Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint.
• Facilitate user onboarding, offboarding, and oversee account management processes.
• Travel regularly to various offices and project sites providing on-site support and equipment installation.
• Maintain and support meeting rooms, collaboration technologies, and workplace devices.
• Keep updated asset registers, inventory logs, and manage equipment lifecycle tasks.
• Assist with basic infrastructure tasks, including network support, server room maintenance, and coordination with technology vendors.
• Participate in cybersecurity efforts, patch management, and continuous process improvement initiatives.

Candidate Profile

• A possess an IT qualification or equivalent relevant industry experience.
• Experience working within Windows 11 and Microsoft 365 environments.
• Familiarity with service desk or ticket management systems.
• Ability to configure and troubleshoot end-user computing devices.
• Knowledge of Active Directory and/or Microsoft Entra ID is preferred.
• Strong customer service orientation with a focus on user satisfaction.
• Excellent oral and written communication capabilities.
• Proven problem-solving and troubleshooting skills.
• Capacity to work independently and manage multiple priorities effectively.
• Meticulous attention to detail with disciplined documentation and record-keeping habits.
• Upholds professionalism, integrity, and accountability consistently.
• Current driver's license with readiness to travel regularly to various sites.

What We Offer

• A supportive and collaborative work environment where employees are respected and motivated to excel.
• A cohesive 'One Team' culture emphasizing continuous improvement.
• Career development opportunities to broaden skills and advance within our dynamic company.
• Exposure to diverse technologies, projects, and operational areas.
• A clear path towards systems administration and infrastructure roles.
• Competitive salary packages commensurate with experience and contribution.