IT Support Technician

Overview

EU-CORE, a European organization specializing in renewable energy control systems, is seeking a dedicated IT Support Technician. This full-time position based in Berlin requires a customer-oriented professional skilled in troubleshooting and managing IT systems to maintain seamless technical operations within the company.

Responsibilities

• Deliver first-level technical support addressing hardware, software, network, and system problems.
• Identify, diagnose, and resolve IT-related incidents efficiently and professionally.
• Set up, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices.
• Support operating systems, email platforms, collaboration tools, and business applications.
• Handle user administration tasks such as account management, password resets, permissions, and system settings.
• Monitor and maintain IT infrastructure components, networks, and connected hardware.
• Escalate unresolved or complex technical problems to senior IT personnel or external service providers.
• Assist in upgrading systems, deploying software, and installing new hardware.
• Maintain thorough documentation of support cases, resolutions, and IT assets.
• Support employee onboarding and offboarding with device configuration and account provisioning.
• Provide user training on IT best practices, security protocols, and correct system usage.
• Ensure IT operations comply with organizational policies, security standards, and data privacy regulations.

Requirements

• Preferably possesses experience in roles such as IT support, help desk, or technical assistance.
• Fundamental understanding of computer hardware, operating systems, networking concepts, and troubleshooting methods.
• Experience with Windows, macOS, Microsoft 365 suite, Active Directory, and frequently used business applications.
• Knowledge of network fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
• Strong analytical, problem-solving aptitude coupled with excellent communication and customer service skills.
• Ability to effectively manage and prioritize multiple technical support tasks.
• Attention to detail and strong dedication to delivering quality service.
• Certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalents are beneficial.
• Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related discipline is preferred.

What We Offer

• Hands-on exposure to a variety of IT technologies including technical support, networking, cybersecurity, cloud computing, and infrastructure management.
• Potential career growth into advanced roles like Senior IT Technician, Systems Administrator, Network Engineer, IT Analyst, or IT Manager.
• A collaborative and technology-centric workplace environment.
• Access to professional development, training programs, and certification support.
• Competitive salary and inclusive benefits package.