IT Support Specialist

About the Role

CGS Federal is searching for a dedicated IT Support Specialist to join their Information Technology team, supporting a significant federal agency based in Albany, NY. This full-time entry-level position offers an opportunity to demonstrate technical expertise in delivering IT support while contributing to the legal mission of the USAO office and its employees.

Key Responsibilities

• Provide superior IT support by maintaining effective and professional communication across various channels including face-to-face, phone, email, and ticketing systems to promptly assist users.
• Investigate and resolve technical issues reported by users efficiently and thoroughly.
• Install, configure, upgrade, troubleshoot, and upkeep hardware and software, including personal computers, laptops, mobile devices, copiers, printers, video conferencing equipment, scanners, desk phones, and headsets.
• Assist in the setup and maintenance of network systems adhering to established standards using devices like hubs, routers, switches, and servers as well as applying updates and patches when required.
• Reset user passwords and provide training and support on routine software applications and hardware usage, including onboarding new staff with orientation sessions.
• Support the physical setup, relocation, and reconnection of IT equipment within office premises.

Qualifications and Requirements

• Bachelor’s degree in information technology or a related discipline.
• At least three years of hands-on experience in providing comprehensive IT support.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Teams, SharePoint) and Adobe applications.
• Strong working knowledge of Windows operating systems, including server environments; familiarity with Apple iOS and mobile device management is preferred.
• Must be a U.S. citizen able to undergo background security adjudication.

About CGS Federal

At Contact Government Services (CGS), we are committed to simplifying and improving government operations by leveraging our human and technological resources to tailor innovative solutions for our clients. Over the past nine years, we have expanded our portfolio and developed trusted partnerships built on honesty, professionalism, and excellent quality.

Our workplace culture emphasizes integrity, professionalism, and commitment to quality work, fostering long-lasting client relationships. We care deeply about our employees and support their growth and well-being.

Benefits Package

• Comprehensive health, dental, and vision insurance.
• Life insurance coverage.
• 401(k) retirement savings plan.
• Flexible spending accounts for health, dependent care, and commuting expenses.
• Paid time off plus observance of state and federal holidays.

Equal Opportunity Employer

CGS Federal is an Equal Opportunity Employer, considering all applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Additional Information

We integrate artificial intelligence tools during the recruitment process to streamline application assessments, but all final employment decisions are determined by human evaluators. Candidates seeking further details on data usage can inquire directly with CGS.