IT Support Specialist (1st Level)

Company Overview

Henry Schein is a Fortune 500 enterprise and member of the S&P 500® and NASDAQ 100® indices, recognized as a global leader providing products and services to health care practitioners including dental, veterinary, and medical fields. Headquartered in Melville, New York, the company employs approximately 19,000 people across 33 countries. It has been named among the world's most admired companies and leads the list of specialty healthcare distributors.

Position Location

The role is based in the Frankfurt area (Neu-Isenburg, Hesse), Germany.

Role Responsibilities

As a member of the Germany/Austria IT support team, you will manage incoming requests via hotline, telephone, email, and ticketing for 1st Level Service Desk issues related to Henry Schein's IT infrastructure. Duties include client and troubleshooting support, involvement with Security Operations (SecOps), occasional onsite assistance, supporting employee relocations, configuring clients using deployment tools, and providing basic support for Alcatel telephone systems. Fluency in German or equivalent is required, alongside availability for 24/7 on-call rotation every six weeks.

Technical Requirements

• Extensive knowledge and experience in client/user support with Windows 10 and Windows 11 operating systems
• Proficiency with MS Outlook and Office 365 suite
• Active Directory administration
• Printer and print server management
• General IT skills encompassing hardware and software
• Strong troubleshooting capabilities

Desirable knowledge includes:

• Networking fundamentals including DNS, DHCP, and TCP/IP
• Basic Windows Server 2016/2019 administration
• Omnivista administration for Alcatel systems
• ITIL v3 framework familiarity

Personal Attributes

• Ability to remain composed under pressure and in hectic situations
• Resilience and stress tolerance
• A strong service-oriented mindset
• Professional demeanor
• Openness towards change
• Adaptability and flexibility in work methods
• Process and solution-focused approach

Qualifications

• Minimum of five years of experience in relevant IT support fields, with at least two years post-training
• Experience working within enterprise-grade service desks is advantageous
• Formal education is beneficial, but primarily the candidate's expertise, motivation, flexibility, and attitude are critical
• Good command of English language

Additional Information - Pay Transparency

• Compliance with EU Directive 2023/970 on pay transparency will be observed, with salary details provided before the first interview or personal discussion.
• Salary information will be based on objective, gender-neutral criteria specific to the role.
• Inquiries about previous or current salary will not be made to ensure equal pay.
• This information notice does not guarantee employment or a particular wage.