IT Support Officer

Role Overview

The IT Support Officer position at ONYX Petrochemical is a part-time role carried out remotely, primarily focused on providing prompt technical support to internal users. This position entails addressing support tickets, identifying hardware and software problems, and resolving incidents related to desktop PCs, printers, and basic network connectivity issues.

The officer will also be responsible for installing and configuring authorized software applications, conducting routine system audits, and maintaining thorough documentation of solutions and procedures in a centralized knowledge repository. Additionally, the role involves assisting users through troubleshooting steps, escalating more complex technical problems to senior IT personnel, and contributing to enforcing IT best practices and security standards.

Qualifications

• Demonstrated expertise in technical support and troubleshooting.
• Foundational understanding of Information Technology concepts and proficiency with common operating systems.
• Capability in supporting and maintaining desktop computer systems.
• Experience with printer support and basic setup of peripheral devices.
• Strong communication skills, both written and verbal, paired with a customer-oriented mindset.
• Excellent organizational abilities with attention to detail and capacity to handle multiple remote service requests simultaneously.
• Prior experience in a helpdesk or service desk role; familiarity with industrial or petrochemical environments is a plus.
• Relevant certifications or educational background, such as CompTIA A+, ITIL fundamentals, or equivalent hands-on experience.