IT Support Engineer

Overview

Muhammad Ali Technologies is seeking a skilled IT Support Engineer to provide onsite technical assistance to business clients based in Germany. This freelance / B2B opportunity requires prompt start and focuses on delivering effective Level 1 and Level 2 support.

Key Duties

• Offer direct onsite IT support for Windows and macOS environments.
• Identify and resolve issues related to hardware, software, operating systems, and network connectivity.
• Set up and configure user workstations, accounts, email services, and peripherals.
• Administer Microsoft 365 and Google Workspace platforms, including user and license management, mailboxes.
• Troubleshoot common networking problems such as Wi-Fi, VPN, DNS, and printer connectivity.
• Handle support tickets ensuring compliance with service-level agreements (SLAs) for response and resolution.
• Maintain clear documentation of problem resolutions and keep client records current.

Requirements

• Demonstrated experience in IT support roles, helpdesk, or desktop support.
• Strong ability to troubleshoot issues within Windows and macOS operating systems.
• Knowledgeable in Microsoft 365 and Google Workspace administration.
• Fundamental understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Experience using ticketing systems for managing support issues.
• Proficient in German and English communication, both written and spoken, for client interaction.
• Capability to work independently, reliably, and manage one's own workload.
• Certifications such as CompTIA A+, Network+, Microsoft, or ITIL are advantageous.
• Legal authorization to work in Germany is mandatory.

Additional Information

This position is a freelance / B2B engagement with onsite responsibilities. Interested candidates are encouraged to submit their CV promptly to the company contact.