IT Support Engineer

About Mirantis

Mirantis is a Kubernetes-native AI infrastructure provider dedicated to helping organizations create scalable, secure, and sovereign infrastructures tailored for AI, machine learning, and data-focused applications. Leveraging open source innovations combined with deep Kubernetes orchestration expertise, the company enables platform engineering teams to deploy composable, production-ready developer platforms across various environments, whether on-premises, cloud, edge, or sovereign data centers. Mirantis focuses on automation, GPU orchestration, and policy-driven controls essential for managing AI-driven workloads, maintaining customer control through open standards and freedom from vendor lock-in.

Job Role and Responsibilities

The IT Support Engineer role is based fully on-site at Mirantis’ headquarters in Campbell, CA, serving as the primary in-person IT contact for employees, while also offering remote support during U.S. business hours. This position covers a broad scope of end-user IT support including hardware, software, device provisioning, onboarding/offboarding, conference-room and AV technology management, asset tracking, and SaaS platform access based on established internal policies.

• Provide direct IT assistance to users at headquarters and remotely during standard business hours in the U.S., resolving hardware, software, and access-related issues.
• Maintain and configure employee laptops and peripherals per company policies, including repair and replacement activities.
• Manage the logistical aspects of onboarding and offboarding, from equipment distribution to account setup and asset recovery.
• Support conference rooms and AV systems to ensure smooth operations for meetings and events, including executive functions.
• Track and update IT asset inventories, ensuring accuracy and coordinating with the wider IT team for procurement as necessary.
• Deliver responsive, professional IT support for executives, addressing urgent and high-priority requests efficiently and calmly.
• Perform local remote-hands tasks for network and infrastructure teams, mainly around office equipment, occasionally extending to nearby data centers.
• Maintain detailed records for support tickets, asset management, and internal documentation, contributing to knowledge bases and procedural guides.
• Work collaboratively with a distributed IT team, adhering to established support policies and escalating issues appropriately to ensure thorough follow-up.

Qualifications

• Minimum of three years’ experience in IT support, desktop support, or helpdesk roles.
• Proven troubleshooting skills for end-user hardware and software involving laptops, peripherals, macOS and Windows OS, and common business applications.
• Experience in device provisioning and administration of SaaS/productivity software such as Google Workspace, Slack, and Zoom.
• Knowledge of onboarding/offboarding processes including equipment and account management.
• Hands-on experience supporting AV and video conferencing equipment used in conference rooms.
• Competence in IT asset inventory management and basic procurement coordination.
• Excellent interpersonal and communication skills capable of supporting executives and managing urgent requests professionally.
• Reliable, customer-focused work ethic capable of operating independently on-site while maintaining strong team collaboration.
• Must be located in or near Campbell, CA, and work exclusively on-site during business hours.
• Ability to follow existing IT policies and decide on issue escalation prudently.
• Desirable skills include familiarity with MDM/endpoint management tools (Jamf, Intune, Kandji), basic networking (Wi-Fi, cabling, switches), IT ticketing software (Jira Service Management, Zendesk), and relevant certifications such as CompTIA A+, Google Workspace, or ITIL.

Additional Information

• Join a well-established Silicon Valley leader in cloud infrastructure technology.
• Collaborate with a talented, passionate team serving Fortune 500 and Global 2000 clients.
• Engage in cutting-edge, open-source innovation within a fast-paced, growth-oriented workplace.
• Benefit from professional development, training, attendance at conferences and working groups.
• Participate in company events like outings, happy hours, hackathons, and tech talks.
• Receive competitive compensation and a comprehensive benefits package.
• Recognized as a leader in container management by G2, ranked #2 after AWS.